TUI increase Swansea Workforce with 15 Contact Centre Jobs

TUI have announced that they will increase Swansea Workforce with 15 Contact Centre Jobs over the…

Verint Systems assist Telecommunications Provider to Enhance Customer Engagement

Verint Systems assist International Telecommunications Provider to Enhance Customer Engagement with Verint Branch Solutions Actionable Intelligence…

DXI Extends Footprint in Contact Centre Market

DXI Extends Footprint in Contact Centre Market with Recent Acquisition By Market Leader 8×8 DXI, a…

Transversal and Wonnova drive levels of engagement from Contact Centre Agents

Transversal and Wonnova team up to drive higher levels of engagement from contact centre agents and…

NICE Solution Tackles Customer Grievances Head On

Got a Complaint? New NICE Solution Tackles Customer Grievances Head-on to Create Perfect Experiences – By…

Enghouse Interactive – Skype for Business

Over 250 and Counting – Enghouse Interactive Deploying Six Customer Contact Centre Solutions on Skype for…

Echo Managed Services joins Institute of Customer Service

Echo Managed Services joins Institute of Customer Service – Part of ongoing drive to deliver best…

Contact Centre For Sale – No Careful owners!

It has been reported that a Cambridge Fire Control Contact Centre, which has never been used…

Sitel & Equality and Advisory Support Services Award

Sitel and the Equality and Advisory Support Services (EASS) win a Silver Multi-Channel Customer Service award…

Ventrica wins ‘Silver’ at European Contact Centre & Customer Service Awards

Ventrica wins ‘Silver’ at European Contact Centre & Customer Service Awards for ‘Best Outsourcing Partnership’ with…

Aspect Software and Edwardian Group London Celebrate Award Success

Aspect Software and Edwardian Group London Celebrate Award Success – Project to transform customer service recognised by…

“Can we fix it?” When it comes to customer service YES

Which? Survey on best and worst brands for customer service makes clear argument for better self-service…

Firstsource Survey reveals Text Messaging remains King on Smartphones

Firstsource Survey reveals Text Messaging remains King on Smartphones – But instant messaging apps starting to…

Vodafone New Jobs at UK Contact Centres

Vodafone, the telecoms and broadband provider, are to create 400 new contact centre based jobs following…

Dunelm Contact Centre on Recruitment Drive

Dunelm, the home furnishing company, have announced that their recently refurbished Radcliffe, Manchester based contact centre…

3 Strategies To Prevent (or Mend) Customer Service Mishaps

3 Strategies To Prevent (or Mend) Customer Service Mishaps – Jonathan Sharp of Britannic Technologies reveals…

Aspect Software & Fonolo Partner to Bring Enhanced Call-Backs to the Contact Centre Market

Fonolo and Aspect Partner to Bring Enhanced Multi-Channel Call-Backs to the Contact Centre Market – Fonolo,…

Interactive Intelligence Launches New Customer Engagement Cloud Service

Interactive Intelligence Launches New Customer Engagement Cloud Service – Cloud service designed to help contact centers…

Have You Realised Your Potential Yet?

Have you realised your potential yet? Holger Reisinger of Jabra discusses that although you maybe a…

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