Web chat volumes increase by over 140% in 2 years according to ContactBabel
Now offered as a customer service channel by 37% of UK contact centres New research published by ContactBabel, the contact…
– Industry News
Concentrix Announces 250 New Jobs in Belfast
Global business process outsourcing company Concentrix Corporation (formerly gem) has launched a recruitment drive after securing new business within the…
Teleperformance UK awards CTI contract to Infinity CCS
Infinity CCS has announced the signing of a multi-year contract with Teleperformance UK for the maintenance and supply of its…
Utilitywise announce 150 jobs at South Shields Site
Utilitywise, a utility cost management consultancies, have announced the creation of 150 job vacancies at the company’s headquarters in South…
rostrvm Solutions 9 addresses customer service challenges
Rostrvm Solutions has launched rostrvm 9, an innovative platform that supports the call centre transformation into a customer service hub…
Webhelp TSC Hero Awards
Six customer experience experts from Webhelp TSC have been crowned the best in the UK at a glittering gala awards…
How Gamification Improves Contact Centre Performance
Gamification sounds like some animated hero taking giant leaps, completing levels and providing simple entertainment. Wrong. Gamification is not about…
BT announce creation of 290 jobs at Warrington contact centre
Telecoms giant BT have announced the creation of 290 jobs at their Warrington contact centre with recruitment underway. The majority…
New Call Telecom announce creation of 100 jobs
New Call Telecom, a phone and broadband provider, have announced the creation of 100 jobs over the next 2 years…
Diligenta announce job losses at Exeter contact centre
It has been reported that Exeter based outsourcer Diligenta are in consultation with 400 staff regarding the closure of the…
Job losses announced at Hewlett Packard
It has been reported that Hewlett Packard (HP) are making 220 permanent and 60 contractor staff redundant at their contact…
The Future of Customer Service 2013
The CCA Kcom ‘Future of Customer Service’ report 2013 marks the third year this authoritative research project has been carried…
Interactive Intelligence Secure IKEA contract
Home furnishing company, IKEA has updated its contact centre operations to Interactive Intelligence’s Customer Interaction Center™ (CIC) 4.0, including Interaction…
Sky Livingston contact centre raise cash for charity
Staff at Sky’s Livingston contact centre raise cash for charity Staff at Sky’s flagship contact centre in Livingston raise over…
Ventrica awarded outsourcing contract for Passenger Focus
Outsourced contact centre, Ventrica which provides niche, high quality customer contact services, has been selected by transport watchdog, Passenger Focus…
Sabio Inks Managed Service Deal With Yorkshire Building Society
Five-year agreement will see MSP look after customer services systems for financial institution Contact centre managed service provider Sabio has…
O2 Confirm Transfer Contact Centre Jobs to Capita
It has been announced that mobile giant O2 is to transfer 3,700 jobs to Capita from their contact centres in…
Admiral Insurance recruitment aross their Welsh sites
Insurance giant Admiral have announced the recruitment of 108 staff in Swansea, 88 staff in Cardiff and 40 additional staff…
Lloyds Banking Group close Southend contact centre
Lloyds Banking Group, formed as the result the merger of Lloyds TSB and Halifax, are to close its Southend on…