ContactBabel 2016 US Contact Centre Decision-Maker’s Guide

The 2016 US Contact Centre Decision-Maker’s Guide – Industry Analysis & Benchmarking

contactbabel_logoWith insights built on hard data, the 9th annual edition of “The US Contact Centre Decision-Makers’ Guide” is the largest and most comprehensive study of customer contact operations in the US.

Covering omnichannel, gamification, mobile service, customer experience, technology, salaries, HR and strategy, this 400-page report is the primary source of real information about what is happening in the US customer contact industry.

You can receive it for free, along with the detailed “US Contact Centre HR & Operational Benchmarking” report ($495 to non-participants).

US-based contact centre with more than 10 agent positions may participate in the online, 100%-confidential research programme with findings being exclusively available to participants in Summer 2016.


Additional Information

Completing the survey: To take part in the ContactBabel 2016 US Contact Centre Decision-Maker’s Guide, please Click Here

If you have any questions, including seeing a copy of the questionnaire before completion, please contact Steve Morrell via the ContactBabel website below.

contactbabel_logoAbout ContactBabel: ContactBabel is the leading analyst firm for the contact centre industry.

Contactbabel coverage provided by their comprehensive and ongoing primary research projects is matched by our experience analysing the contact centre industry. We understand how technology, people and process best fit together, and how they will work collectively in the future.

We help the biggest and most successful vendors develop their contact centre strategies and talk to the right prospects. We have shown the UK government how the contact centre industry will develop and change. We help contact centres compare themselves to their closest competitors so they can understand what they are doing well and what needs to improve.

For additional information on ContactBabel visit their Website

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