Survey Reveals Lack of Consumer Awareness around Vulnerability

New survey reveals lack of consumer awareness around their own vulnerability status • Despite rising costs,…

Unanswered Calls Biggest Bugbear against Businesses

Unanswered calls and being told to check the website are the biggest London company bugbears against…

Business Leaders Prefer Phone Over Other Communication Tools 

New Enterprise Communications Report Finds 90% of Business Leaders Prefer Phone Over Other Communication Tools 95%…

Contact Centre Agents Want Employers to Offer Hybrid Working

Study of 200 UK-based contact centre advisors reveals that the majority want to split their time…

Contact Centre Leaders say Covid-19 has changed Industry Forever

89% of UK contact centre leaders say that the Covid-19 crisis has changed the UK contact…

Insurers Neglecting Customer Service on Digital Channels

Insurers neglecting customer service on digital channels, Eptica finds Poor performance and focus on social media…

Employees Ready to be Empowered by Automation Tech

75% of responses indicate employees believe Robotic Process Automation will improve their performance, reduce errors, grow…

Injixo 2018 Contact Centre WFM Benchmark Survey

injixo need your help and insights to craft the ultimate 2018 WFM Benchmark Report to uncover…

2018/19 UK Contact Centre Decision-Makers’ Guide

The 2018/19 UK Contact Centre Decision-Makers’ Guide (16th edition) With insights built on hard data, the…

Syntec Investigates Call Centre Professionals Views

Card Payment Security – Survey Syntec investigates Call Centre Professionals’ views  New Data Protection laws are…

Aspect Software: Complete a Survey and Win an Amazon Echo

Be in with a chance of winning an Amazon  Echo Dot just by completing an online…

ContactBabel: The 2018 UK CX Decision-Makers Guide

The 2018 UK CX Decision-Makers Guide is based on hundreds of surveys with UK organisations, and…

Contact Centre Managers Required to Participate in Survey

Contact Centre Managers Required to Participate in ContactBable 2018 UK CX Decision-Makers’ Guide Survey The 2018…

The 2017/18 UK Contact Centre Decision-Makers Guide

The 2017/18 UK Contact Centre Decision-Makers’ Guide (15th edition) from ContactBabel With insights built on hard…

Take Part in the UK Contact Centre Decision-Makers’ Guide

The 2017 UK Contact Centre Decision-Makers’ Guide (15th edition) With insights built on hard data, the…

Financial Services Sector Drives UK Outsourcing

Financial Services Sector Drives UK Outsourcing to record period Strong business investment between January and June…

2017 UK Contact Centre Decision-Makers Guide

The 2017 UK Contact Centre Decision-Makers’ Guide (15th edition) With insights built on hard data, the…

Business Systems – The State of Quality Monitoring 2017

INTRODUCTION The relationship between customer satisfaction, revenue and cost to serve has been well established by…

UK Insurance Customer Service Worsening Says Eptica Report

UK insurance customer service worsening, with 68% of queries left unanswered on digital channels Eptica study…

error: Content Protected