2018/19 UK Contact Centre Decision-Makers’ Guide

The 2018/19 UK Contact Centre Decision-Makers’ Guide (16th edition)

With insights built on hard data, the 16th annual edition of “The UK Contact Centre Decision-Makers’ Guide” is the largest and most comprehensive study of UK customer contact operations.

Covering digital service, customer experience, AI, omnichannel, gamification, technology, salaries, attrition and strategy, this 400-page report is the primary source of real information about what is happening in the UK’s customer contact industry.

You can receive it for free, along with the detailed “UK Contact Centre HR & Operational Benchmarking” report (£295 to non-participants).

UK-based contact centres with more than 10 agent positions may participate in the online, 100%-confidential research programme.


Additional Information

Findings will be made exclusively available to participants during October 2018.

To take part in the Survey Click Here

The deadline for completion is Friday September 14th 2018.

If you have any questions, including seeing a copy of the questionnaire before completion, please email Steve Morrell

For additional information on ContactBabel visit their Website