The CCMA are inviting organisations with 10 or more UK agent positions to take part in Britain’s largest customer contact research programme.
The 13th edition of ContactBabel’s annual 350-page “UK Contact Centre Decision-Makers’ Guide” covers all elements of customer contact – such as social media, customer satisfaction, salaries, agent attrition and absence, technology and strategy – with new sections this year including omnichannel, agent engagement & gamification, PCI DSS compliance and web chat.
Respondents to the survey will receive an early copy of the final report, free of charge, by participating in the online, 100%-confidential research programme. Findings will be made exclusively available to participants in September, before the report’s official launch.
You will also receive a bonus report, “The 2015 UK Contact Centre HR & Operational Benchmarking Report “, giving in-depth details about salaries, absence, attrition and performance benchmarking. This report otherwise costs £295 + VAT.
To take part in “The 2015 UK Contact Centre Decision-Makers’ Guide” survey, please CLICK HERE