ContactBabel, the industry’s leading contact centre analysts, are, for the first time, researching the contact centre industries of mainland Europe and Ireland.
If your (non-UK) European contact centre has 10 or more agent positions, you can take part in Europe’s largest customer contact research programme and get the most detailed study of your industry – free of charge.
“The European Contact Centre Decision-Makers’ Guide” will cover all elements of customer contact – such as performance metrics, omnichannel, customer satisfaction, salaries, HR issues, technology and strategy.
Countries providing enough survey responses will also receive country-specific reports, so please take part so you can compare your contact centre operations against those like yours.
Respondents to the survey will receive an early copy of the final report, free of charge, by participating in the online, 100%-confidential research programme.
Findings will be made exclusively available to participants in late Q2, before the report’s official launch.
Contact centres who help complete the valuable industry research will also receive a bonus report, the “2016 European Contact Centre HR & Operational Benchmarking Report” – giving in-depth details about salaries, absence, attrition and performance benchmarking, segmented by vertical market and contact centre size. The detailed report costs €400 to companies who don’t take part in the research
