Customers Disengaged With Businesses Due To Online Billing
One in three customers disengaged with businesses as a result of online billing – Mobile phone and credit card companies…
Survey
Repetition is Worst Customer Service Bugbear
75% of UK consumers say repetition is worst customer service bugbear according to survey by UBM Whether in-store, online or…
Closing Soon: PCI DSS Tell Us How Much You Know
PCI DSS compliance is one of the hottest topics in the world of contact centre compliance these days and continues…
Research Reveals Integration Concerns Holding Back Digital Transformation
CCA Research Reveals Integration Concerns Holding Back Digital Transformation – Lack of co-ordinated strategy, low resource availability and integration fears…
The NRG Recruitment North East Contact Centre Survey
NRG are committed to raising standards and the continued development of the North East’s contact centre industry. They have supported…
The State of Quality Monitoring in the Contact Centre
The State of Quality Monitoring in the Contact Centre – New Survey by Business Systems revels all Leaders in customer…
Quality Monitoring Survey – Be part of it!
Quality Monitoring Survey – When your agents are successful your contact centre will also be successful. Unfortunately the reality of…
18-24 Year Olds Not Rewarded at Work Revealed in Red Letter Days Report
18-24 Year Olds Not Rewarded at Work according to new report by Red Letter Days for Business. New research shows…
Tips to Guarantee Survey Respondents go to the Last Question
Tips guaranteed to take your survey respondents to the last question – Alan Weaser of VIRTUATel reveals how to guarantee…
Netcall – Seven priority areas for contact centres in 2016
Seven priority areas for contact centres in 2016; Netcall have published the results of their survey which reveals what’s important…
ContactBabel 2016 US Contact Centre Decision-Maker’s Guide
The 2016 US Contact Centre Decision-Maker’s Guide – Industry Analysis & Benchmarking With insights built on hard data, the 9th…
ContactBabel Research Contact Centres in Mainland Europe & Ireland
ContactBabel, the industry’s leading contact centre analysts, are, for the first time, researching the contact centre industries of mainland Europe…
Customer Service – Who’s Bottom in the Research?
Customer Service – Telecoms & Local Authorities Bottom in Research. Telecoms firms and local authority services, such as council tax…
Consumers Dissatisfied with Festive Retail Experience
British consumers dissatisfied with festive retail customer experience so far – Eptica research also finds three quarters shun Black Friday…
Customer Service: Consumers Willing to Pay for Better Service
Customer Service: Consumers Willing to Pay for Better Service from their Preferred Brands Xerox Survey Finds A new Xerox report,…
Contact Centre Survey – Win Amazon Vouchers
Contact Centre Survey – Share your thoughts to win Amazon Vouchers Contact centres face the ever increasing challenge of improving…
How Contact Centres Are Using Workforce Management Technology
How Contact Centres Are Using Workforce Management Technology. Have your say on how Workforce Management works in your contact centre…
Customer Service Workers among Most Stressed in Britain
Customer Service Workers among Most Stressed in Britain – Nearly half of industry workers need time off work due to…
Businesses Failing to Measure Customer Service
Enghouse Interactive Survey Reveals Many Businesses Failing to Measure or Monitor Customer Service Quality Research highlights lack of consensus on…