The State of Quality Monitoring in the Contact Centre

Business.Systems.logo_.dec_.2015Business Systems (UK) Ltd specialises in providing call recording and workforce optimisation solutions and today ranks as one of the most experienced independent providers with expertise covering systems design, project management, implementation and ongoing service delivery and support.
What we do

Business Systems is the UK’s largest and most established independent call recording specialist. Founded in 1988 to service the City’s financial institutions the company has built an impressive reputation for implementing complex projects on time and counts amongst its clients, institutions such as The Bank of England and Standard Life.

With contact centres demanding increased sophistication in their voice and data applications, Business Systems has since established itself as a leading systems integrator and workforce optimisation specialist for organisations such as Capita Customer Management and Experian.

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