The State of Quality Monitoring in the Contact Centre
The State of Quality Monitoring in the Contact Centre – New Survey by Business Systems revels all Leaders in customer…
Quality Monitoring
Call evaluation slips down list of priorities for contact centres
Call evaluation slips down the list of priorities for contact centres suggests Business Systems. When it comes to improving the…
How Contact Centres are using Quality Monitoring
How Contact Centres are using Quality Monitoring When your agents are successful your contact centre will also be successful. Unfortunately…
Does your relationship with Quality Monitoring pass the test?
Business Systems (UK) Ltd are launching a short survey to identify how contact centre managers are currently monitoring their agents’…