The 2017/18 UK Contact Centre Decision-Makers’ Guide (15th edition)
With insights built on hard data, the 15th annual edition of “The UK Contact Centre Decision-Makers’ Guide” is the largest and most comprehensive study of customer contact operations in the UK.
Covering AI, omnichannel, gamification, digital service, customer experience, technology, salaries, HR and strategy, this 400-page report is the primary source of real information about what is happening in the UK’s customer contact industry.
You can receive it for free, along with the detailed “UK Contact Centre HR & Operational Benchmarking” report (£295 to non-participants).
UK-based contact centres with more than 10 agent positions may participate in the online, 100%-confidential research programme. Findings will be made exclusively available to participants in October 2017.
To take part in the Contact Centre Survey Click Here
The deadline for completion has been extended to Friday September 22nd 2017.