How Contact Centres Are Using Workforce Management Technology

How Contact Centres Are Using Workforce Management Technology. Have your say on how Workforce Management works…

Customer Service Workers among Most Stressed in Britain

Customer Service Workers among Most Stressed in Britain – Nearly half of industry workers need time…

Businesses Failing to Measure Customer Service

Enghouse Interactive Survey Reveals Many Businesses Failing to Measure or Monitor Customer Service Quality Research highlights…

Customer Service Workers Worst Paid in UK

Customer Service Workers Worst Paid in the UK; Resulting in Sector Professionals Heading North for Better…

Staff Rewards Do you work for Scrooge?

Staff Rewards – Do you work for Scrooge? – Over half of staff have never received…

Contact Centre On Hold Annoyance

Contact Centre On Hold biggest annoyance – Britons rank being stuck on hold the biggest annoyance…

Contact Centre North East Salary Survey 2015

Contact Centre North East Salary Survey 2015 – NRG has supported the North’s contact centre industry…

Contact Centre Decision Makers Guide Survey

Contact Centre Decision Makers Guide Survey ContactBabel are inviting organisations with 10 or more UK agent…

CCMA – Contact Centre Survey 2015

The CCMA are inviting organisations with 10 or more UK agent positions to take part in…

Firstsource Survey reveals Text Messaging remains King on Smartphones

Firstsource Survey reveals Text Messaging remains King on Smartphones – But instant messaging apps starting to…

Zendesk Benchmark: Live Chat Drives Highest Customer Satisfaction

Zendesk Benchmark: Live Chat Drives Highest Customer Satisfaction – Exchanging more messages during a live chat…

Survey Confirms Contact Centre Professionals want better performance

Contact centre professionals believe better performance measurement is required, Capita survey finds 100 per cent of…

Does your relationship with Quality Monitoring pass the test?

Business Systems (UK) Ltd are launching a short survey to identify how contact centre managers are…

Capita Survey Confirms Gamification holds the key to operational benefits

Capita Survey Confirms Gamification holds the key to operational benefits but less than half of organisations…

Interactive Intelligence reveals it takes up to 5 agents to solve 1 customer complaint

An Interactive Intelligence commissioned survey reveals the stark reality of today’s customer service industry with a…

Ansaback: Britons prefer UK based contact centres over discounts

Ansaback; Research conducted by Ipswich based Outsource company  Ansaback reveals that Britons prefer to speak with…

What customer service challenges will you face in 2015?

It’s that time of year again, we are all starting to plan for the year ahead,…

Inside the Minds of Your Customers [Survey Results]

Don’t Miss These Survey Results What do consumers really think about customer service today? How do…

Get Ready for Polarised Customer Service

A new survey from Enghouse Interactive, polling the views of more than 2,000 adults across the…

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