Customer Service Workers Worst Paid in UK
Customer Service Workers Worst Paid in the UK; Resulting in Sector Professionals Heading North for Better Quality of Life Customer…
Customer Service Workers Worst Paid in the UK; Resulting in Sector Professionals Heading North for Better Quality of Life Customer…
Staff Rewards – Do you work for Scrooge? – Over half of staff have never received a Christmas reward from…
Contact Centre On Hold biggest annoyance – Britons rank being stuck on hold the biggest annoyance of 2015 – Average…
Contact Centre North East Salary Survey 2015 – NRG has supported the North’s contact centre industry for almost 40 years…
Contact Centre Decision Makers Guide Survey ContactBabel are inviting organisations with 10 or more UK agent positions to take part…
The CCMA are inviting organisations with 10 or more UK agent positions to take part in Britain’s largest customer contact…
Firstsource Survey reveals Text Messaging remains King on Smartphones – But instant messaging apps starting to take greater share of…
Zendesk Benchmark: Live Chat Drives Highest Customer Satisfaction – Exchanging more messages during a live chat linked to higher customer…
Contact centre professionals believe better performance measurement is required, Capita survey finds 100 per cent of contact centre professionals* believe…
Business Systems (UK) Ltd are launching a short survey to identify how contact centre managers are currently monitoring their agents’…
Capita Survey Confirms Gamification holds the key to operational benefits but less than half of organisations familiar with concept, survey…
An Interactive Intelligence commissioned survey reveals the stark reality of today’s customer service industry with a staggering 79 per cent…
Ansaback; Research conducted by Ipswich based Outsource company Ansaback reveals that Britons prefer to speak with a UK based contact…
It’s that time of year again, we are all starting to plan for the year ahead, but what lies in…
Don’t Miss These Survey Results What do consumers really think about customer service today? How do they want to interact…
A new survey from Enghouse Interactive, polling the views of more than 2,000 adults across the UK, has revealed a…
New Which? research has found the Big Six energy suppliers are among the worst offenders when it comes to poor…
Contact Babel are inviting organisations with more than 10 UK agent positions to take part in Britain’s largest contact centre…
Providers of cloud contact centre technology are keen to promote their advantages. Our new survey looks at the key questions…