Gamification can be used effectively within Hybrid contact centre
How gamification can be used effectively within the hybrid contact centre IPI Craig Farley As we slowly emerge from lockdown…
How gamification can be used effectively within the hybrid contact centre IPI Craig Farley As we slowly emerge from lockdown…
Engagement is the purpose of games and gamification,so sometimes a bit of fun is exactly what you need to get…
Gamification White Paper: The Business Case for Gamification Gamification sounds like the latest fad, maybe even a lot of hype…
Verint Expands Customer Engagement Optimisation Portfolio with the Addition of Gamification – Complements Existing Verint Solutions; Helps Organisations Drive Employee…
Gamification and Delivering a Great Customer Experience – For contact centres, delivering a great customer experience serves as a key…
Capita Survey Confirms Gamification holds the key to operational benefits but less than half of organisations familiar with concept, survey…
Customer relationship management is important for any contact centre to deliver the best customer experience possible. However multi-channel online customer…
Gamification could need a makeover despite increases in productivity and customer satisfaction shows Sunrise Software survey It’s a business strategy…
Teleopti has added mobility and motivational gamification to its latest version of Teleopti WFM. Employees are more empowered than ever,…
Research and Markets has announced the addition of the “2014 – 2015 Contact Centre Gamification Product and Market Report” report…
If you have kids under 12 years old, chances are you have heard more than you ever wanted to about…