How Contact Centres Are Using Workforce Management Technology.
Have your say on how Workforce Management works in your contact centre and win a £5 Starbucks coffee voucher.
Business Systems have launched a Short Survey to identify how contact centres are currently scheduling and planning their resources through the use of Workforce Management technology.
Delivering outstanding customer service across multiple channels whilst improving employee engagement and agent satisfaction, have become core focuses for most contact centres. Being able to schedule the right resources at the right time is vital in ensuring service levels are consistently met in a highly pressurised environment.
The survey aims to collect 100+ responses from contact centre managers across different industries in the United Kingdom. The results will highlight the current state of Workforce Management technology to better understand how it is being used to achieve customer service excellence.
So take the short survey today and get a £5 Starbucks gift voucher!
To take part in the Workforce Management Survey Click Here
Terms and Conditions
1. A £5 Starbucks e-gift card will be delivered to the first 100 respondents, subject to the email provided being valid. The prize will be non-exchangeable.
2. To take part in the survey you should be a contact centre professional, currently working within a contact centre. Please use a work email address where possible when completing the survey to help us verify this. Those who do not may not be entitled to the e-gift card.
3. All people taking part in the survey will get a final copy of the results gathered and any subsequent report created.