Ibotta Select NICE to Improve Remote Workforce Management & Engagement
Ibotta Selects NICE to Improve Remote Workforce Management and Engagement – Tech unicorn utilizes NICE Workforce Management and Employee Engagement…
Workforce Management
Teleopti – The Insider’s Guide to Contact Centre WFM
Workforce Management is so much more than smarter scheduling and forecasting. With an open mind and the right partner by…
Empowering Your Staff with Workforce Management
Empowering Your Staff with Workforce Management – Business Systems UK’s Will Davenport explains why contact centres can boost employee engagement,…
Contact Centre Freedom with Agent Self-Scheduling Technology
Calabrio Accelerates Contact Centre Freedom by Introducing Agent Self-Scheduling Technology Evolution of employee self-service supports Calabrio vision to help customers…
Win Friends and Influence People with WFM
How to win friends and influence people with Workforce Management Constant change and the viral power of social media demand…
7 Steps to Contact Centre Agent Happiness
7 Steps to CSR happiness Employee attrition can contribute to increased operating costs. Tommy Palomäki at Teleopti explains why it…
Set Your 2019 New Year Resolution in WFM
As we approach the end of an exciting 2018, the Aspect Team would like you to join us in a…
Support Services Group Deploy Teleopti WFM
Support Services Group deploys real-time, cloud-based Teleopti Workforce Management (WFM) to increase productivity across their contact centres and to support…
Aspect Announce Integration of WFM & Amazon Connect
Aspect Software announces integration between Aspect® Contact Centre Workforce Management™ and Amazon Connect – Integration brings Aspect’s enterprise-class Workforce Optimisation…
5 Problems Contact Centres Face During Christmas Period
We’re heading into the Christmas Period! For the lucky people not managing contact centres, that’s a blissful statement. This is…
Common Mistakes in Forecasting in the Contact Centre
How to avoid the 5 most common mistakes in forecasting in the contact centre – According to Nick Brook at…
U-WFM Announce Next Generation of Cloud WFM for Contact Centres
U-WFM announces the Next Generation of Cloud Workforce Management for Contact Centres Powerful, easy-to-use and affordable – realise the benefits…
Maintaining a Positive Culture in the Contact Centre
Power to the People! – Maintaining a positive culture in the Contact Centre Magnus Geverts of Teleopti shares valuable in…
Is it Really a ‘Tug of War’ in Contact Centres?
When operations wants one thing and agents want another the atmosphere can become tense. Karim Chabane at Teleopti reveals how…
SVL Business: PULL OVER – We’re the Real-time Police!
I started my career in resource planning, not quite at the time when you had to use string and a…
NICE Announces Adaptive Workforce Optimisation 2.0 to Drive Employee Engagement
NICE Announces Adaptive Workforce Optimization 2.0 to Drive Employee Engagement Through Innovative Personalisation Cloud native solution includes targeted coaching and…
Aspect Awarded Patent for WFM Scheduling System
Aspect Software Awarded Patent for Workforce Management Multi-Channel Scheduling System – Innovation accurately models and simulates the interaction dynamics of…
CEGA Deploy Teleopti WFM Contact Centre Scheduling
CEGA Group gains time and cost savings using Teleopti WFM for smarter contact centre scheduling Teleopti have announced that CEGA…
The Magnificent 7– Review of Workforce Management in 2017
Olle Düring, CEO Teleopti, looks back at an exciting year with a round-up of the 7 hottest topics affecting customers…