Tips on Holiday Periods in the Small Contact Centre
Holidays in the Small Contact Centre – Paul Chance, Senior Product Marketing Manager at NICE shares valuable tips on how…
Workforce Management
The State of Workforce Management in Contact Centres – 2017
The State of Workforce Management in Contact Centres – 2017 It’s all about change. Change is happening in the way…
A Day in the Life of A Contact Centre with WFM
Welcome to our world! – Through the eyes of a typical contact centre, Ben Willmott at Teleopti takes a look…
Aspect Software named #1 Global Workforce Management Solution
Aspect Software named #1 Global Workforce Management solution vendor by Pelorus Associates; market leader since 2006 – Aspect has retained…
Tips for Return On Investment on WFM in the contact centre
Three Tips for Return On Investment on WFM in the contact centre – Dave Hoekstra of Teleopti takes a closer…
Content Guru & Teleopti Customer Engagement WFM Partnership
Content Guru & Teleopti to Optimise Customer Engagement through New WFM Partnership Content Guru and Teleopti have whipped up a…
Aspect Software Release Workforce Optimisation 8.2
Aspect Software releases Aspect EQ™ Workforce Optimisation 8.2 for improved agent engagement and efficiency in the contact centre • Improved…
Business Systems partner with Wilmac to form Global Partnership
Business Systems partner with Wilmac to form Global Partnership – The two companies form a Global Partnership Alliance to extend…
Workforce Management in UK contact centre Survey
Workforce Management adoption in UK contact centres – Survey Results revealed by Business Systems • Despite the clear benefits, adoption…
TeleTech boosts customer service with innovative technology platform
TeleTech boosts customer service with innovative technology platform – case study reveals how exceptional customer service was achieved using Aspect…
Hermes UK Group Chooses NICE WFM Solution
Hermes Group UK Chooses NICE’s Cloud-Based Workforce Management Solution for Improved Customer Service NICE cloud-based WFM solution selected to improve…
NICE Introduces Adaptive WFO Powered by the Agent Persona
NICE Introduces Adaptive WFO Powered by the Agent Persona – Adaptive WFO enables organisations to create personalised experiences for both…
How Contact Centres Are Using Workforce Management Technology
How Contact Centres Are Using Workforce Management Technology. Have your say on how Workforce Management works in your contact centre…
Sabio Assist Police Contact Centre with their Enquiries
Sabio has secured a contract to deliver support for Greater Manchester Police Contact Centre advanced Workforce Management (WFM) solution. Greater…
What Should you expect from a WFM Solution?
What Should you Expect From a WFM Solution? David Evans, Workforce Optimisation Consultant at Business Systems discusses why Workforce Management…
Workforce Management – 10 ways to improve your contact centre
Managing the workforce more effectively and reducing costs by creating forecasts for activity is critical in delivering bottom line profits,…
NICE Systems Workforce Management deployed by Thomas Cook
NICE Systems Cloud-Based Workforce Management Solution deployed by Thomas Cook to Centralise Forecasting and Scheduling for Better Customer Experience NICE…
Maximising the Benefits of Workforce Management Software
Workforce management software is a powerful tool when it comes to… well, managing your workforce. That sounds fairly basic, but…
Tips on buying Workforce Management software
Workforce Management software is a valuable tool when it comes to cutting costs in your call centre, with the potential…