Noble WFM Solution Meet Demands in Changing Contact Centre Landscape
Noble Workforce Management Meets the Growing Demand for WFM Solutions in a Changing Contact Centre Landscape Noble Systems, a global…
WFM
How to Fine-Tune Your Contact Centre WFM Solution
Aspect Software: How to Fine-Tune Your Contact Centre WFM Solution to Help Managers Optimize Performance Contact Centre Agents on the…
Teleopti – The Insider’s Guide to Contact Centre WFM
Workforce Management is so much more than smarter scheduling and forecasting. With an open mind and the right partner by…
Empowering Your Staff with Workforce Management
Empowering Your Staff with Workforce Management – Business Systems UK’s Will Davenport explains why contact centres can boost employee engagement,…
Contact Centre Freedom with Agent Self-Scheduling Technology
Calabrio Accelerates Contact Centre Freedom by Introducing Agent Self-Scheduling Technology Evolution of employee self-service supports Calabrio vision to help customers…
Win Friends and Influence People with WFM
How to win friends and influence people with Workforce Management Constant change and the viral power of social media demand…
7 Steps to Contact Centre Agent Happiness
7 Steps to CSR happiness Employee attrition can contribute to increased operating costs. Tommy Palomäki at Teleopti explains why it…
Netflix Expands Global Customer Care with Teleopti WFM
Netflix expands global customer care with Teleopti’s flexible, cloud-based Workforce Management solution Teleopti have announced that Netflix, the world’s leading…
Sabio Extends WFO Capability with Acquisition of Callware
Sabio extends workforce optimisation capability with acquisition of Callware Integration of Callware’s proven WFO and Speech Analytics business confirms Sabio…
Set Your 2019 New Year Resolution in WFM
As we approach the end of an exciting 2018, the Aspect Team would like you to join us in a…
Support Services Group Deploy Teleopti WFM
Support Services Group deploys real-time, cloud-based Teleopti Workforce Management (WFM) to increase productivity across their contact centres and to support…
Aspect Announce Integration of WFM & Amazon Connect
Aspect Software announces integration between Aspect® Contact Centre Workforce Management™ and Amazon Connect – Integration brings Aspect’s enterprise-class Workforce Optimisation…
Eliminating Overtime Requires Businesses to Improve Efficiency
Eliminating the scourge of overtime requires businesses to do more to drive workplace efficiency, says Colin Whelan, Principal WFO Solutions…
5 Problems Contact Centres Face During Christmas Period
We’re heading into the Christmas Period! For the lucky people not managing contact centres, that’s a blissful statement. This is…
Teleopti invited onto Cisco SolutionPlus Programme
Cisco customers and partners now can access a best-of-breed cloud Workforce Management solution on the Cisco Systems global price list…
Common Mistakes in Forecasting in the Contact Centre
How to avoid the 5 most common mistakes in forecasting in the contact centre – According to Nick Brook at…
U-WFM Announce Next Generation of Cloud WFM for Contact Centres
U-WFM announces the Next Generation of Cloud Workforce Management for Contact Centres Powerful, easy-to-use and affordable – realise the benefits…
Maintaining a Positive Culture in the Contact Centre
Power to the People! – Maintaining a positive culture in the Contact Centre Magnus Geverts of Teleopti shares valuable in…
Tortoise or Hare – Which One is Your Contact Centre?
Tortoise or Hare – which one describes your contact centre? – contact centers should look to introduce a ‘less haste,…