4net swept to success at the prestigious Comms Business Awards 2015 by winning three awards. They…
Category: – Industry News
Industry news from the UK contact centre industry
Webhelp UK Report – Nearly 90% of Businesses are Neglecting Customer Experience
Webhelp UK Report – Nearly 90% of Businesses are Neglecting Customer Experience. Mobile technology means customers…
Videlica Report Highlights Failure to Tackle Call in Queues
Videlica report highlights that keeping customers waiting in phone queues costs UK businesses an estimated £3.7…
Blog: You don’t know how centres are until you have to use them
Whilst every contact centre would claim that they are world beating and have the best technology…
TeleTech Recruiting 140 Contact Centre Staff
TeleTech Holdings have announced the company is looking for dynamic customer experience representatives to fill 140…
Webhelp UK team scale Ben Nevis in charity climb for Cancer Research
A team of local customer experience advisors, from Webhelp UK, has taken on Britain’s highest mountain…
Salesforce: Exceptional Customer Service Starts Right Here
The customer service landscape has changed dramatically in recent years with the increase in customers connecting…
Rant and Rave assist The West Brom continue customer engagement ‘Raveolution
Rant and Rave assist The West Brom continue their customer engagement ‘Raveolution’ by inviting members to…
SBL Partners with Sinclair Voicenet to enhance Portfolio
Software Box Limited (SBL), one of the UK’s leading providers of information security solutions to the…
Jabra extends commitment to contact centre industry with an upgraded product
Jabra extends its commitment to the contact centre industry with an upgraded product – Jabra upgrade…
TUI increase Swansea Workforce with 15 Contact Centre Jobs
TUI have announced that they will increase Swansea Workforce with 15 Contact Centre Jobs over the…
Verint Systems assist Telecommunications Provider to Enhance Customer Engagement
Verint Systems assist International Telecommunications Provider to Enhance Customer Engagement with Verint Branch Solutions Actionable Intelligence…
DXI Extends Footprint in Contact Centre Market
DXI Extends Footprint in Contact Centre Market with Recent Acquisition By Market Leader 8×8 DXI, a…
Transversal and Wonnova drive levels of engagement from Contact Centre Agents
Transversal and Wonnova team up to drive higher levels of engagement from contact centre agents and…
NICE Solution Tackles Customer Grievances Head On
Got a Complaint? New NICE Solution Tackles Customer Grievances Head-on to Create Perfect Experiences – By…
Enghouse Interactive – Skype for Business
Over 250 and Counting – Enghouse Interactive Deploying Six Customer Contact Centre Solutions on Skype for…
Echo Managed Services joins Institute of Customer Service
Echo Managed Services joins Institute of Customer Service – Part of ongoing drive to deliver best…
Contact Centre For Sale – No Careful owners!
It has been reported that a Cambridge Fire Control Contact Centre, which has never been used…