Rank Appoints New Director of Customer Contact, Liam Smith
Leading leisure and gaming company, The Rank Group Plc, has appointed customer service veteran Liam Smith to the new position of Director of Customer Contact.
Reporting to Customer Operations Director, Darren Moffett, Liam will be responsible for opening and managing a new centre of customer excellence in Sheffield, which will employ over 60 people.
Commenting on the appointment, Darren Moffett commented,
“Liam will be a great asset to Rank. He has extensive experience in the gaming industry as well as having worked with a number of high profile companies, both in-house and as a consultant, driving award winning customer experience.
The new Rank Customer Service Hub, which will open in September, represents a significant investment by the group for our employees and customers, but we are confident that the team will be able to help us to improve levels of customer satisfaction as well as retaining and growing our digital customer base.”
“I am delighted to be joining a company that is as passionate about delivering excellent customer service as I am. I have every confidence that our new Customer Services hub will enable Rank to deliver a key point of competitive differentiation and that we will be able to use it to improve levels of customer satisfaction as well as driving enhanced business performance.“
For additional information on the Rank Group visit their Website