Infinity CCS & Transversal launch the ‘Knowledge Desktop’
Infinity CCS and Transversal team up to improve contact centre efficiency and customer experience with the ‘Knowledge Desktop’. Infinity CCS,…
– Industry News
Blog: You know how good a contact centre is when you have to use them
As I had meetings last week in Belgium and France I decided to take the trusty company car; my PA…
BidPal Wins Interactive Intelligence Makeover Contest
Contact Centre Style Provider of charitable fundraising technology for nonprofits to receive a no-charge makeover of its contact centre technologies,…
Journeycall move to new Arbroath contact centre
Journeycall has signed the lease for new premises in Arbroath, a move which will allow the award winning contact and…
Cairn Housing Association chooses Netcall
Not-for-profit Scottish organisation partners with technology provider Netcall to improve service delivery, using social media analysis and engagement capabilities for…
Why There’s Still a Place for Personal Service in the “Age of Interruption”
Why There’s Still a Place for Personal Service in the “Age of Interruption” by Rupert Adair, Product Director, Enghouse Interactive…
TCC’s Founder Asif Hamid celebrates Top Business Award
Hundreds of the region’s leading business figures and entrepreneurs attended the Liverpool ECHO Regional Business Awards ceremony, to see Asif…
Syntec Tech savvy consumers want new payment technology
Syntec Telecom’s 3rd annual tracker survey reveals overwhelming growth in demand Syntec Telecom’s 3rd annual tracker survey reveals that much…
Expansion set as Newmarket contact centre creates 100 Jobs through Aspire
A large, national insurance firm is opening a new call centre in Newmarket creating 100 jobs in the local area.…
The Jabra Biz 2300 Series – Is it as good as Jabra make out it out to be?
Jabra who, in addition to currently running a CashBack Promotion are so confident about the quality and benefits of their…
Sanef Create Jobs in Yorkshire and Birmingham
Over 300 contact centre jobs are being created in the UK ready for Dart Charge, which launches later this year…
Contact Centre as a Service (CCaaS)
Klaas van der Leest, Managing Director, Intelecom UK Ltd, explains how CCaaS can support the ups and downs of a…
contact-centres.com Digital Company of the Year 2014
contact-centres.com’s Parent Company 147 Media have received the ‘Digital Company of the Year Award 2014’ in the annual Department for…
Call Connection Newcastle Contact Centre creates 50 new jobs
Outsourcer Call Connection Newcastle Quayside based contact centre has officially been opened by Paralympian David Weir with an initial 50…
Webhelp UK receives Healthy Working Award
Webhelp UK in Kilmarnock has been awarded a silver accreditation from the Scottish Centre for Healthy Working Lives The customer…
UK retailers improving email customer service but failing to deliver on Twitter
Eptica research finds just 33% of tweets answered successfully by retailers UK retailers are performing poorly on social media for…
Aspect Software announces collaboration with ComSys
Aspect Software have announced its collaboration with ComSys, an Aspect Software partner for 15 years specialising in contact centre solutions.…
Legal & General Partners with Hemsley Fraser
Legal & General, one of the UK’s leading financial services companies, is training all 1,300 staff in its Insurance Customer…
UK Contact Centre Workers have Right to Request Flexible homeworking
UK contact centres are bracing themselves for a flood of requests from employees wanting to work more flexibly, including from…