Zendesk Expands Enterprise Reach with New Offerings for Large Organisations
Zendesk, Inc. have announced an expansion of its enterprise offering to address the growing need for a modern customer service…
– Industry News
Royal Mail Jobs at Stoke Customer Service Centre
Royal Mail have announced that they will be recruiting up to 450 at their Stoke based customer service centre to…
JLT Employee Benefits appoints Peter Mileham to head new Customer Support Centre
JLT Employee Benefits has appointed Peter Mileham as Operations Manager for its new Customer Support Centre in Edinburgh which is…
Business Systems adds real-time Business Intelligence module to WFO offering
Business Systems (UK) Ltd, have added Panintelligence’s Business Intelligence (BI) software to its call recording and workforce optimisation portfolio to…
Webhelp UK hosts ‘Star Awards’
Webhelp has celebrated the talent amongst its customer service professionals at a glittering black tie event at the National Railway…
inisoft Announces Single Inbound and Outbound Call Handling Solution
inisoft limited have announced the new release of the synTelate agent desktop application which now includes the latest in enhanced…
Premier Business Solutions – a company worth listening to
Premier Business have been bolstering their existing contact centre customer base with some fantastic video case studies. These case studies…
Verint Launch New Engagement Analytics Solution
Joint Verint-KANA Cloud-Based Solution Extends Customer Engagement Optimisation Portfolio Verint® Systems Inc. have launched Verint Engagement Analytics™, a new offering…
Wiltshire Police’s Contact Centre Goes Live
Wiltshire Police have opened their new £1.8 million contact centre this week which brings together 999 and 101 services under…
Blog: What have contact centres ever done for us?
As 147 Media Ltd has been nominated for a prestigious Cambridgeshire Business Award (View Post) today we had two judges…
Stunning Amount of Knowledge at Customer Contact Expo
Customer Contact Expo, The UK’s largest and biggest event for the customer contact and customer service industry, is destined for…
AmicusHorizon receives award for customer service
AmicusHorizon has been recognised for delivering outstanding customer service to its home ownership and leasehold customers. The housing association won…
RAC select Carpeo for Outsource Contract
Outsourcer Carpeo have secured an outsource contract with the RAC resulting in 40 new jobs at the Company’s Swindon based…
TalkTalk Reduces Costs with Nuance
– TalkTalk Reduces Call Centre Costs Dramatically by Creating a More Human Customer Service Conversation with Nuance – TalkTalk Saves…
Which? Energy companies hit rock bottom for customer service
New Which? research has found the Big Six energy suppliers are among the worst offenders when it comes to poor…
mplsystems secure grant to research Multi-Channel Textual Analytics
mplsystems secures grant from the UK Government Technology Strategy Board to research “Multi-Channel Textual Analytics for Customer Service” mplsystems has…
ASC’s James King ALS Ice Bucket Challange
The contact centre industry is renowned for doing its bit for Charity and Good causes – (just search ‘Charity’ to…
Asc telecom Showcase neo WFO suite at Expo
We invite you to visit us at customer contact expo at booth #G21, National Hall, London Olympia – 1st to…
How Moving Your Contact Centre to the Cloud Eliminates Risk
Interactive Intelligence is hosting a free Web event titled “How Moving Your Contact Centre to the Cloud Eliminates Risk: A…