Spark eCommerce on Recruitment Drive
Leading contact centre, fulfilment and eCommerce provider, Spark eCommerce Group, is creating 140 jobs to meet seasonal demand as it…
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Webhelp Group plans €100m acquisition drive
Webhelp Group has outlined plans to consolidate the market with a programme of strategic acquisitions. The Group, which opened new…
Royal Caribbean Relocates contact centre to Guatemala
It has been reported that Cruise operator, Royal Caribbean, is to relocate its Surrey based contact centre to Guatemala with…
2,000 people apply for 60 contact centre Jobs at Molson Coors
What can be deemed as a perfect job has attracted over 2,000 applications for 60 agent positions at Molson Coors…
2Touch rolls out the new Synthesys inbound voice solution from Noetica
2Touch, one of the UK’s leading outsourcing providers specialising in fully integrated contact centre, response handling and fulfilment services, has…
‘Doodling’ could be key to better customer service
On average, we could be spending more than 31 hours of our adult lives on hold with call centres, according…
Synthetix assist Acas Helpline to assist 5,000 customers each week
Workplace experts, Acas, have launched a new service called Helpline Online. Multi-channel customer service software company Synthetix has been appointed…
Jabra and Ingram Micro announce European distribution agreement
Jabra Business Solutions has entered into an European distribution agreement with Ingram Micro, the world’s largest wholesale technology distributor and…
Noble Systems Releases Noble Maestro 7.3
Noble Systems have announced the release of Noble Maestro 7.3, an update of Noble Systems’ flagship offering for contact centre…
Webhelp UK create 70 jobs at Glasgow contact centre
Outsourcer Webhelp TSC has announced the creation of 70 jobs at the Company’s Glasgow site with candidates joining Webhelp’s Customer…
EE on recruitment drive at Merthyr Tydfil contact centre
Mobile phone operator EE have announced the creation of up to 200 roles in customer services and sales at their…
Kcom helps Leeds United get on the ball with ticket demand
Kcom, part of the KCOM Group, has signed a five year contract with Leeds United to help them manage ticket…
Capita awarded contract with Lambeth Council
Capita’s local government services business has secured a £3.4m contract with Lambeth Council to manage customer services across a broad…
Ergonomics overrules style on the ‘office runway’
Jabra: If you think your co-workers might look down on you for wearing a headset, think again; headset users are…
5 Best Practices to Deploy in Webchat
Webchat as a communication channel empowers Organisations to deflect service issues, facilitate customer self-service, and handle customer interactions. In our…
Eckoh secures partnership agreement with Capita
Eckoh plc have announced that it has secured a five-year contract with Capita Customer Management to provide technology support to…
Student Loans Company renew partnership with RESPONSE
One of the UK’s leading contact centres, RESPONSE, has secured a two year contract extension with the Student Loans Company…
Thomson First Choice Holidayline gears up for 1 millionth call
A 24-hour helpline for Thomson and First Choice holidaymakers is set to take the one millionth call this month, six…
just when contact centre professionals thought they had got to grips with email and live chat
just when contact centre professionals thought they had got to grips with email and live chat, along comes social media…