Fonolo and SJS Solutions have announced a partnership to make Fonolo’s virtual queuing data easily visible…
Category: – Industry News
Industry news from the UK contact centre industry
Customer Journeys – Understanding & Improving
Customer Journeys – Understanding & Improving – Paul Brassington of Sabio explains why being aware of a…
Contact Centre Wallboards – Do yours connect with Millennials and Boomers?
Contact Centre Wallboards – Do yours connect with Millennials and Boomers? Stephen Pace, CEO of SJS Solutions,…
Noble Systems Announce Users Group Winners
Noble Systems Announces Winners of Annual Awards at EMEA 2015 Select Noble Users Group Noble Systems,…
27 Years of growth sees RSVP become UK’s Leading Contact Centre
27 Years of growth sees RSVP become one of UK Leading Contact Centre RSVP Media Response…
UK must address customer service not wait for Ombudsman to complain
UK must address customer service not wait for Ombudsman to complain says Jo Causon, CEO at the…
Interactive Intelligence – A leader for 7 consecutive years
Interactive Intelligence has been named a Leader in the Gartner Magic Quadrant for Contact Centre infrastructure,…
More Customer Service Jobs; Less Candidate Interest
More Customer Service Jobs; Less Candidate Interest Despite a massive growth in job vacancies, the industry…
Rocom Urges Businesses to ‘Talk Tough’
Rocom is talking tough by urging businesses to ‘keep it clean’ after adding a unique screen…
Verint Webinars how to improve Customer Service
Throughout August, Verint are delivering 2 interactive webinars on how to improve customer experience. This series…
Aspect Software Acquire Technology Assets of LinguaSys
Aspect Software Announces Acquisition of the Technology Assets of LinguaSys, a Leading Provider of Natural Language…
5 ways to improve contact centre culture
5 ways to improve contact centre culture – article by Alex Castle of Magnetic North Contact…
Delayed Arrival for Customer Service in the Travel Industry
Delayed Arrival for Customer Service in the Travel and Hospitality Industry article by Tim Dreyer of…
Is your contact centre keeping customers happy?
Is your contact centre keeping customers happy? Simon Tooley – CRM Specialist, Orange Business Services –…
That’s It… I’m Finished With Meetings – Holger Reisinger of Jabra
That’s It… I’m Finished With Meetings, That Is – Holger Reisinger of Jabra explains how to…
Contact Centres Get Ahead With Free Noise Testing from Rocom
Contact Centres Get Ahead With Free Noise Testing from Rocom – Comms solutions specialist Rocom is…
Guidelines for contact centres dealing with vulnerable consumers
White Paper: Guidelines for contact centres dealing with vulnerable consumers The DMA’s Contact Centres & Telemarketing…
When CRM Meets the Contact Centre
Frost & Sullivan—When CRM Meets the Contact Centre, Improving Business Outcomes End to End As mid-size…
PCI DSS compliant card payment by phone and call recording
PCI DSS compliant card payment by phone and call recording Syntec’s proprietary CardEasy system enables you to…