Hexagon Housing unlock potential of call recording
With over 120 staff operating in South East London, Hexagon Housing have been providing quality social housing care and support…
– Industry News
Domestic and General announce 50 new jobs at Nottingham site
Warranty specialist Domestic & General have announced the creation of 50 new jobs at its Talbot Street contact centre. The…
Magentrix expands with Enghouse Interactive Partner Portal
Magentrix have announced that as part of its expansion into Europe its popular cloud solution, Magentrix Site for Salesforce, is…
Managed Care Provider Transitions inContact Cloud
inContact have announced that a new healthcare customer is moving contact centre operations to the cloud from an older premise-based…
Interactive Intelligence A New Definition of Workforce Management
Interactive Intelligence – The complex service operations businesses deal with today demand a broader view of workforce management: a new…
Research on Headsets in the Contact Centre
BenchmarkPortal is conducting a One Minute Survey on the importance of headsets in the contact center. All participants will be…
UK Businesses Losing Over a Third of Customers Due to Poor Service
Service issues costing consumers nearly GBP15 billion a year As a result of poor customer service, over two-thirds (69%) of…
Complaints at an all-time high for utility companies
According to the Energy Ombudsman, customer complaints about energy firms have rocketed to more than 10,000 in the first six…
Selling CCaaS to the CFO
Contact Centre as a Service (CCaaS): Six ways to convince the CFO it’s worth the investment Klaas van der Leest,…
UK Consumers Open to Pure Digital Banks
One-quarter (25 percent) of UK consumers would consider using a pure digital bank – a bank with no branches or…
3CLogic Delivery Team with New Leadership
3CLogic announced the appointment of Ben Byers to Director of Service Delivery. Byers’ appointment comes as the company continues to…
Can Your Contact Centre Use the Wisdom of a Guru?
We all know of one or use one. Someone that is wise, extremely knowledgeable, reliable, and trustworthy… a Guru! Your…
Managing work-life balance
Smart phones are more than just phones today. Each of us is carrying a small computer in our pocket that…
Vitel launches Contact Centre operation in Glasgow
An enhanced call centre operation that officially launches today in Glasgow is creating 120 new jobs, with hopes of quadrupling…
Jabra Announces Extention of Cashback Promotion
The Jabra Cashback promotion has been extended for quarter three to provide partners with a sales campaign to support growth…
Securing Your Contact Centre with PCI-PAL
PCI-PAL is simple, easy to use and highly secure and has been developed by contact centre specialists for the contact…
Fighting fraud with voice biometrics
Nuance Communications has announced a partnership deal with TRUSTID, a provider of contact centre authentication technology, to help contact centers…
Netcall – Raising Contact Centre Efficiency
Generally speaking, efficiency refers to the ability to accomplish a task with the minimum expenditure of time and effort. In…
UK insurers struggle to deliver online customer experience
Despite the need to overcome mounting competition and diminishing consumer loyalty, the online customer experience provided by UK insurers has…