Hexagon Housing unlock potential of call recording
With over 120 staff operating in South East London, Hexagon Housing have been providing quality social housing care and support…
With over 120 staff operating in South East London, Hexagon Housing have been providing quality social housing care and support…
Warranty specialist Domestic & General have announced the creation of 50 new jobs at its Talbot Street contact centre. The…
Magentrix have announced that as part of its expansion into Europe its popular cloud solution, Magentrix Site for Salesforce, is…
inContact have announced that a new healthcare customer is moving contact centre operations to the cloud from an older premise-based…
Interactive Intelligence – The complex service operations businesses deal with today demand a broader view of workforce management: a new…
BenchmarkPortal is conducting a One Minute Survey on the importance of headsets in the contact center. All participants will be…
Service issues costing consumers nearly GBP15 billion a year As a result of poor customer service, over two-thirds (69%) of…
According to the Energy Ombudsman, customer complaints about energy firms have rocketed to more than 10,000 in the first six…
Contact Centre as a Service (CCaaS): Six ways to convince the CFO it’s worth the investment Klaas van der Leest,…
One-quarter (25 percent) of UK consumers would consider using a pure digital bank – a bank with no branches or…
3CLogic announced the appointment of Ben Byers to Director of Service Delivery. Byers’ appointment comes as the company continues to…
We all know of one or use one. Someone that is wise, extremely knowledgeable, reliable, and trustworthy… a Guru! Your…
Smart phones are more than just phones today. Each of us is carrying a small computer in our pocket that…
An enhanced call centre operation that officially launches today in Glasgow is creating 120 new jobs, with hopes of quadrupling…
The Jabra Cashback promotion has been extended for quarter three to provide partners with a sales campaign to support growth…
PCI-PAL is simple, easy to use and highly secure and has been developed by contact centre specialists for the contact…
Nuance Communications has announced a partnership deal with TRUSTID, a provider of contact centre authentication technology, to help contact centers…
Generally speaking, efficiency refers to the ability to accomplish a task with the minimum expenditure of time and effort. In…
Despite the need to overcome mounting competition and diminishing consumer loyalty, the online customer experience provided by UK insurers has…