Webhelp UK, one of the country’s leading customer experience providers, has taken home two awards at…
Category: – Industry News
Industry news from the UK contact centre industry
Capita plc acquires Outsourcer Voice Marketing Ltd
Capita plc has acquired Sheffield based contact centre specialist Voice Marketing Ltd (“Voice”), a contact centre…
Eishtec to create 320 jobs over three years
Eishtec has announced the opening of their new contact centre which will create up to 320…
Aspect Software warns rules for banking apps could open fraud hole
Aspect Software warns of vulnerabilities in some two-factor authentication methods, required by imminent EBA regulations Customer…
Agent Unveil the Innovative AG Headset Range
Agent, the leading UK producer of high quality telephony products, today unveils the latest evolution in…
Webhelp UK – Digital Culture and the Way Foward
In this article, Helen Murray, Chief Customer Solutions Officer at Webhelp UK, gives her top tips…
Frost & Sullivan Applaud Teleperformance
Frost & Sullivan Applauds Teleperformance’s Ability to Serve a Multichannel Contact Centre Outsourcing Market across the…
VoiceSage Wins Contact Centre Product of the Year
VoiceSage is celebrating a hat trick – with its third consecutive win in the coveted Contact…
Jabra. Play NOT Work Will Help Your Company Succeed
Play Not Work Will Help Your Company Succeed Says Jabra. It is going to be all…
CorptelUK & VXi Announce Distribution Agreement
CorptelUK have announced an agreement with leading American headset supplier VXi Corporation, to distribute their extensive…
Jabra Noise-Cancelling Headsets how do they work?
You know that sound you hear when you walk onto a busy trade show floor? That…
alldayPA set to create 30 new jobs
alldayPA, the Salford based telephone call answering service, has announced a £2.5m investment in sales and…
Mears 24/7 Deploy Britannic Technologies Cloud
Britannic Technologies have announced they have deployed a telecommunications solution in the cloud for Mears 24/7,…
Ombudsman Services extends cloud-based solution from Intelecom
Ombudsman Services have extended its cloud-based contact centre solution from Intelecom to support rapid business growth…
Journeycall appoint Theresa Wishart new MD
The ESP Group have announced the appointment of Theresa Wishart as Managing Director of Journeycall to…
Contact Company announce plans for new Contact Centre
Wirrel based The Contact Company has announced plans for new new Contact Centre on the Wirral.…
Expolink Guide to Changes to non-geographic telephone numbers
Expolink Kirsty Matthewson loooks at the changes to both freephone and non-geographic telephone numbers being introduced…
Become a Super Agent!
Does your contact centre have a team of Super Agents? Register your interest now to find…
Cognia expands cloud compliance presence in Australia
Cognia expands global cloud compliance presence with Australia launch – Strategic partnership with IP Solutions International…