Rocom is talking tough by urging businesses to ‘keep it clean’ after adding a unique screen…
Category: – Industry News
Industry news from the UK contact centre industry
Verint Webinars how to improve Customer Service
Throughout August, Verint are delivering 2 interactive webinars on how to improve customer experience. This series…
Aspect Software Acquire Technology Assets of LinguaSys
Aspect Software Announces Acquisition of the Technology Assets of LinguaSys, a Leading Provider of Natural Language…
5 ways to improve contact centre culture
5 ways to improve contact centre culture – article by Alex Castle of Magnetic North Contact…
Delayed Arrival for Customer Service in the Travel Industry
Delayed Arrival for Customer Service in the Travel and Hospitality Industry article by Tim Dreyer of…
Is your contact centre keeping customers happy?
Is your contact centre keeping customers happy? Simon Tooley – CRM Specialist, Orange Business Services –…
That’s It… I’m Finished With Meetings – Holger Reisinger of Jabra
That’s It… I’m Finished With Meetings, That Is – Holger Reisinger of Jabra explains how to…
Contact Centres Get Ahead With Free Noise Testing from Rocom
Contact Centres Get Ahead With Free Noise Testing from Rocom – Comms solutions specialist Rocom is…
Guidelines for contact centres dealing with vulnerable consumers
White Paper: Guidelines for contact centres dealing with vulnerable consumers The DMA’s Contact Centres & Telemarketing…
When CRM Meets the Contact Centre
Frost & Sullivan—When CRM Meets the Contact Centre, Improving Business Outcomes End to End As mid-size…
PCI DSS compliant card payment by phone and call recording
PCI DSS compliant card payment by phone and call recording Syntec’s proprietary CardEasy system enables you to…
8 key factors driving webchat success
8 key factors driving webchat success – Consultants at customer service technology specialist Sabio have identified…
BYOD 5 things you didn’t know
Proven Legal Technologies – the corporate forensic investigation and e-disclosure firm, today unveils the top five…
Contact Centre Jobs – 100 created in Dundee
Contact Centre Jobs – Home improvements firm Entu Group have announced the creation of 100 new…
Enghouse Interactive Receives Contact Centre Awards
Enghouse Interactive, developer of a comprehensive portfolio of unified communications (UC) and contact centre solutions, today…
Exam Results Helpline goes Live
Exam Results Helpline goes Live – An independent exam results helpline is all set to offer…
Contact Centre Training Division established by Ember
Contact Centre Training Division established by Ember – Customer Management Consultancy Ember Services has established a…
Connect Assist create 25 contact centre jobs
Connect Assist, the Welsh based outsourcer providing helplines for charity and third sector organisations, have announced…