18-24 Year Olds Not Rewarded at Work according to new report by Red Letter Days for…
Category: – Contact Centre News
News from the UK contact centre industry
Start Being Happy – It Will Double Your Productivity
Start Being Happy – It Will Double Your Productivity. In his series of articles on new…
Sinclair Voicenet Expand to Handle Growing Orders
Sinclair Voicenet Expands Administration Team to Handle Growing Order Book Sinclair Voicenet, the UK’s longest established…
giffgaff Renews Outsource Contract with Firstsource
giffgaff, the mobile network provider, is continuing to develop its outource contact centre partnership with Firstsource…
Redwood Technologies Group Achieves Environmental Certification
The Redwood Technologies Group has been awarded ISO 14001:2004 certification, following an independent assessment by Lloyd’s…
CCMA Announce the Next Series of Member Events
The CCMA have announced the next series of Seminars, Site Visits and Training Courses – Run…
The Ten C’s of Employee Engagement according to SJS
The ten C’s of employee engagement can engage heads, hearts, and hands, Stephen Pace CEO of…
Teleopti ebook to Educate Contact Centre Leaders
Teleopti publishes ebook to educate contact centre leaders and IT directors on the benefits of cloud-based…
SJS Solutions Expands Reach with New Data Connectors
SJS Solutions Expands Its Reach with New Data Connectors To Provide a Complete Real-Time Visual Communication…
Content Guru Finalist in IT & Software Excellence Awards
Content Guru have been named a finalist for IT Europa’s European IT and Software Excellence Awards…
VoiceSage CTO Edward Gahan Underlines 2016 Expansion Plans
Voicesage New chief technology officer Edward Gahan commits the company to a defined roadmap of innovation…
PCI DSS Compliance – The Definitive Guide to
PCI DSS Compliance – The Definitive Guide to. The aim of Payment Card Industry (PCI) Data…
Voice of the Customer or Customer Attitudes – Take a New Approach
Voice of the Customer or Customer Attitudes – Take a New Approach; Jonathan Wax, VP, EMEA…
New Possibilities for Workforce Management Algorithms
New Possibilities for Workforce Algorithms according to Ric Kosiba of Interactive Intelligence. Every year for the…
Aeriandi and Sage Pay Extend Relationship With PCI-DSS Agreement
Aeriandi and Sage Pay Extend Relationship With New PCI-DSS Partner Agreement Partnership will see the two…
Website that United the World & Made Collaboration Cool
The Website that United the World (and Made Collaboration Cool) by Holger Reisinger of Jabra. Forget…
Multimodal: A New Mindset for Customer Service
Multimodal: A New Mindset for Customer Service – Jason Alley of Interactive Intelligence looks at how…