CCMA Contact Centre People Summit
The contact centre landscape is evolving rapidly. Roles are shifting, workforce models are being redesigned, and leaders face increasing pressure to balance performance, technology, and employee wellbeing.
Join us as we bring together senior contact centre leaders for a focused, practical day exploring how organisations can adapt with confidence. Through keynote sessions, expert panels, and interactive roundtable discussions, we’ll examine how culture, workforce design, and capability building must evolve to meet changing customer and business demands.
Attendees will gain practical insights into redesigning roles and skills for the future, supporting people through change, and building credible career pathways. We’ll explore how smarter use of technology can help identify skills gaps and personalise learning, while also addressing a critical challenge: sustaining a healthy, resilient workforce.
Date: Wedesday 13th May 2026
Time: 10:30 – 17:30
Location: Hotel VOCO, Manchester
For additional information on the event or to register Click Here
