Frost & Sullivan Lauds Teleopti’s Stellar Customer Engagement in the Workforce Management Market Based on its…
Category: – Contact Centre News
News from the UK contact centre industry
The Disposable Agent – How much it is costing?
The Disposable Contact Centre Agent – Rebecca Anderson of Aspect Software looks at the high cost…
Corptel Shout About the New Jabra Noise Guide
Corptel, the Greater Manchester based telecoms equipment supplier, are currently promoting the new Jabra Noise Guide…
Webhelp Acquire GoExcellent to Reach $1bn Turnover
Webhelp reaches US$1BN turnover with the acquisition of leading Scandinavian Outsource contact centre company, GoExcellent. Webhelp,…
Rank Set To Open Sheffield Based Contact Centre
The Rank Group, the leisure and gaming company which includes brands such as Mecca Bingo and…
Intelecom Extends Web Chat Functionality in Cloud Solution
Intelecom extends Web Chat functionality in the latest release of its cloud-based contact centre solution Intelecom…
Knowledge Powered Solutions Top Knowledge Providers
Knowledge Powered Solutions have been named in the Top 10 Knowledge Management Software Providers by Tech…
Sinclair Voicenet EMEA Business Partner of the Year by NICE
Sinclair Voicenet Named EMEA Business Partner of the Year by NICE Systems – Top award recognises…
Outsource Sometimes its best to use the Experts
Outsource or not to outsource that is the question. Like the contact centre industry which we…
RSVP, the London based Outsourcer, are a Talented Bunch
RSVP ‘s staff at their London based contact centre are a talented bunch as proved by…
Positive Experience of Web Chat Drives Further Growth Says ContactBabel
Positive Experience of Web Chat Drives Further Growth according to respndents survey in ContactBabel research. Respondents…
Just 1 in 5 Five Customers Get Through First Time
Just one in five customers get through to a business the first time they call according…
Regulation of Outbound Telephone Marketing Scores Own Goal
UK regulation of outbound telephone marketing scores another own goal suggests Jonathan Graham of Syntec As…
Best and Worst Sectors for Online Customer Service
New research highlights best and worst sectors for online customer service – Utility companies and local…
Capita Secure Rail Outsource Customer Service Contract
Capita has been awarded a four-year contract to provide customer and fulfillment services to First Rail,…
Omni-channel Integration Biggest Challenge When Adopting Text Based Customer Service
Omni-channel integration is the biggest challenge for contact centres adopting text-based customer service – New survey…
The UK Contact Centre Decision-Makers Guide
ContactBabel are starting their annual research for the UK Contact Centre Decision-Makers’ Guide – the UK’s…
Home Workers Happier Despite Choosing to Work More Hours
British home workers are also spending more time caring for family members New research has found…