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Category: – Industry News
Industry news from the UK contact centre industry
How to Build Agent Trust in the Contact Centre
Building Trust in the Contact Centre – Stephen Pace, CEO SJS Solutions, discuses why the contact…
Business Continuity in the Contact Centre during Winter 2016
Business Continuity in the Contact Centre during Winter 2016 – As we enter November and the…
Welsh Companies Lend Support to ‘Talent-Pool’
More Welsh companies lend their support to growing ‘talent-pool’ of young professionals – It has been…
Black Friday – What does this mean for Contact Centres?
In 2014, UK Black Friday sales generated five times more revenue than an average shopping day.…
Working with Third-Party Partners to achieve PCI-DSS
Team effort: Working with third-party partners to achieve effective PCI-DSS compliance – Matthew Bryars, CEO of…
Jabra Announce New Cashbacks For Q4
Jabra Announce New Cashbacks For Q4 – The popular Jabra Cashback promotion has been upgraded for…
Credit Cards and Contact Centres Shouldn’t Mix
Why Credit Cards and Contact Centres Shouldn’t Mix – Matthew Bryars, CEO ofAeriandi,on how to combat…
CCMA Conference – Working outside the Bubble
Working within a contact centre tends to be working inside of a bubble; Contact centre Management…
Jabra Cashback – As easy as 1 2 3
Choosing Jabra products has never been as AFFORDABLE AND EASY- Jabra can provide you with quality audio…
Keep your customer feedback strategy on track
Sabio discuss 8 ways for brands to keep their customer feedback strategy on track – Brand…
DTMF and the Cloud in Contact Centres
The Art of the Possible: DTMF and the Cloud in Contact Centres – Mashud Ahmed, Integration…
Can the Haka create a winning contact centre team?
Is doing a Haka all it takes to be a winning team? Alan Dickie Transformation Director…
Aeriandi Unveils New PCI DSS Compliant Voice Services
Aeriandi Unveils New Line-up of PCI DSS Compliant Voice Services for contact centres – Agent Pay,…
CCMA – Automation & Self-Service in your Contact Centre
CCMA Training Course – Making Automation and Self-Service Work for your Contact Centre Automation is getting…
Sky Bet to open Leeds Contract Centre
Sky Bet have announced plans to create a new customer contact centre in Leeds creating up…
Eckoh plc Secure Three-Year Secure Payments Contract Win
Eckoh plc have announced that it has secured a significant new three-year contract to provide secure…
NSL Jobs at Dingwall Contact Centre
NSL, an Outsource contact centre provider, have announced plans to recruit an additional 50 agents over…
DBF appoints insurance industry specialist to support Hastings Direct
Outsourced contact centre provider DBF has appointed insurance industry specialist, Tracy Marks to lead its 110…