Capita has been awarded a four-year contract to provide customer and fulfillment services to First Rail,…
Category: – Contact Centre News
News from the UK contact centre industry
Omni-channel Integration Biggest Challenge When Adopting Text Based Customer Service
Omni-channel integration is the biggest challenge for contact centres adopting text-based customer service – New survey…
The UK Contact Centre Decision-Makers Guide
ContactBabel are starting their annual research for the UK Contact Centre Decision-Makers’ Guide – the UK’s…
Home Workers Happier Despite Choosing to Work More Hours
British home workers are also spending more time caring for family members New research has found…
Sabio Listed in Sunday Times International Track 200
Contact technology specialist Sabio listed in The Sunday Times HSBC International Track 200 – Ranking reflects…
Nationwide Tops Car Insurance Customer Experience Survey
Nationwide Tops Car Insurance Customer Experience Survey conducted by Webhelp Some of the country’s biggest names…
Orchard Energy Leeds Based Contact Centre Goes Live
Orchard Energy, the energy management company, has announced that their Elland based contact centre has ‘gone…
Contact Centre Fraud – The Facts CCMA Seminar
Contact Centre Fraud – The Facts revealed in a half day seminar hosted by the CCMA…
Hanging on the telephone – From Call Centre to Stall Centre
Hanging on the telephone – From Call Centre to Stall Centre; Tony Porter of Eckoh talks…
West Yorkshire Police See Increase in Calls Following England Euro Game
West Yorkshire Police have recorded a 33 Per Cent increase in domestic abuse calls to their…
Noble Systems to Host 2016 SNUG EMEA Conference
Noble Systems to Host 2016 SNUG EMEA Conference – Global contact centre technology leader will present…
Why Euro 2016 could expose gaps in your customer services
Why Euro 2016 could expose the gaps in your customer services and how you should be…
ResQ Recruitment Drive at Co. Durham Contact Centre
ResQ, the County Durham outsourcer, have announced the creation of 1,200 jobs at their new contact…
Improve Workplace Wellbeing in the Contact Centres
mpl systems look at how to improve workplace wellbeing in contact centres Contact centres are considered…
HomeServe Recruitment Drive at Preston Contact Centre
HomeServe, the home assistance company, has organised two open days in Preston as part of an…
Quicken Deploy Interactive Intelligence Cloud Solution
Quicken Deploys Interactive Intelligence Cloud Customer Engagement Solution PureCloud Engage℠ chosen for its competitive pricing, ease…
Interactive Intelligence Launches PureCloud Promotion for CIC Customers
Interactive Intelligence Launches PureCloud Promotion for CIC Customers – Promotion offers time-limited 40 percent discount to…
Top 10 Customer Experience Trends for 2016
Top 10 Customer Experience Trends for 2016 according to Fonolo It doesn’t matter what kind of…