NSL, an Outsource contact centre provider, have announced plans to recruit an additional 50 agents over…
Category: – Industry News
Industry news from the UK contact centre industry
DBF appoints insurance industry specialist to support Hastings Direct
Outsourced contact centre provider DBF has appointed insurance industry specialist, Tracy Marks to lead its 110…
Contact Centre Trends for 2016 according to VHT
The Contact centre is evolving at a rapid pace thanks in large part to technological innovations,…
Danwood turns to Netcall to transform customer interactions
Danwood turns to Netcall to transform customer interactions with a hosted multichannel communications solution Netcall, a…
Cloud Based Contact Centre Infrastructure Market Report
Cloud Based Contact Centre Infrastructure Market Report 2015-2016 Research and Markets have announced the addition of…
Thames Water extends Capita Outsource contract
Thames Water extends Capita Customer Management Outsource contract – Thames Water has awarded Capita Customer Management…
BT Contact Centres Support Children In Need
BT is once again proud to be a partner for Children In Need. BT have supported…
Webhelp Helen Murray “Women of Influence”
Webhelp Helen Murray “Women of Influence” CCA Award Webhelp UK’s Helen Murray, chief customer solutions officer…
Jabra Appoint Sales Personnel and Channel Marketing Manager
Jabra UK & Ireland Business Solutions has further strengthened its Sales and Marketing teams with new…
Every contact centre should have PCI DSS Programme
Five reasons why every contact centre should have a PCI DSS Compliance Programme in place, by…
NICE Introduces Adaptive WFO Powered by the Agent Persona
NICE Introduces Adaptive WFO Powered by the Agent Persona – Adaptive WFO enables organisations to create…
Ways to Reduce AHT in your Contact Centre
10 simple ways to reduce average call handling time in your contact centre – Danny Cresswell…
Eckoh granted US Patent for CallGuard Payments Technology
Eckoh granted US Patent for CallGuard Payments Technology Eckoh, a global provider of secure payment products…
Verint Recognises Customers at Engage EMEA Conference
Verint Recognises Customers for Exceptional Performance at Engage EMEA Conference; Awards Ceremony Celebrates the Success of…
Lloyds Banking Group assist Children in Need
Lloyds Banking Group on call for Children in Need across UK contact centres Over 1,700 Lloyds…
Inappropriate 999 Calls to contact centre staff
Inappropriate 999 Calls made to contact centre staff What would you do if you had a…
HMRC Contact Centres ‘Unacceptable’
HMRC has been criticised for failing to answer more than half of the telephone calls it…
Contact Centre Operational Benchmarking Reports
Contact Centre HR & Operational Benchmarking Reports by Industry Experts ContactBabel are now available. The largest-ever…
Content Guru Named Contact Centre as a Service Challenger
Content Guru has been named a 2015 Contact Centre as a Service (CCaaS), Western Europe Challenger…