mplsystems Positioned in 2015 Gartner Magic Quadrant

mplsystems have been positioned as a Visionary in the 2015 Gartner Magic Quadrant for Contact Centre…

Sitel Recruiting at Newcastle Contact Centre

Sitel have announced the recruitment of 450 staff at their Newcastle based Contract Centre – 113…

Contact Centre Survey – Win Amazon Vouchers

Contact Centre Survey – Share your thoughts to win Amazon Vouchers Contact centres face the ever…

Kroll Ontrack Announces Worst Data Disasters

Kroll Ontrack announces the worst data disasters from 2015 Kroll Ontrack, the leading provider of data…

PCI DSS Compliant Card Payments in Contact Centres

PCI DSS Compliant Card Payments in Contact Centres Improving customer trust and de-scoping from the regulations…

Jabra: From Production Line to Knowledge Factory

From Production Line to Knowledge Factory: The Past, Present and Future of Work – the thoughts…

Nixxis Extends Boundaries of Contact Centre Solutions

Nixxis have announced the release of Nixxis Contact Suite version 2.2 which will push the boundaries…

Customer Mapping and Understanding Your Customer Contacts

Customer Mapping and Understanding Your Customer Contacts – Helen Murray, Chief Customer Solutions Officer, Webhelp UK…

Sabio extend support for European Contact Centre Awards

Sabio partners with CCMA to extend support for the European Contact Centre and Customer Service Awards…

BT Leader in 2015 Gartner Magic Quadrant for Contact Centres

BT have been named a leader in the 2015 Gartner Magic Quadrant for Contact Centre as…

Enghouse Interactive Technology Helps George Banco

George Banco has implemented Enghouse Interactive Communications Centre (EICC), a flagship customer interaction solution, from contact…

Black Friday could make or break the contact centre

Black Friday could make or break the contact centre – Aspect Software offers practical tips for…

Akixi Introduces Charting and Polycom VVX Integration

Akixi Introduces Charting and Polycom VVX Integration Akixi Exceeds 1600 Deployed Sites and Introduces Charting and…

How to Build Agent Trust in the Contact Centre

Building Trust in the Contact Centre – Stephen Pace, CEO SJS Solutions, discuses why the contact…

Business Continuity in the Contact Centre during Winter 2016

Business Continuity in the Contact Centre during Winter 2016 – As we enter November and the…

Welsh Companies Lend Support to ‘Talent-Pool’

More Welsh companies lend their support to growing ‘talent-pool’ of young professionals – It has been…

Black Friday – What does this mean for Contact Centres?

In 2014, UK Black Friday sales generated five times more revenue than an average shopping day.…

Working with Third-Party Partners to achieve PCI-DSS

Team effort: Working with third-party partners to achieve effective PCI-DSS compliance – Matthew Bryars, CEO of…

Jabra Announce New Cashbacks For Q4

Jabra Announce New Cashbacks For Q4 – The popular Jabra Cashback promotion has been upgraded for…

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