Betfred, the Gaming Bookmaker, have announced that their Wigan Contact Centre will close 11th December. In…
Category: – Industry News
Industry news from the UK contact centre industry
Contact Centre Case Study: Edwardian Group London
Contact Centre Case Study: Edwardian Group London – For more than forty years, Edwardian Group London…
Customer Service: Consumers Willing to Pay for Better Service
Customer Service: Consumers Willing to Pay for Better Service from their Preferred Brands Xerox Survey Finds…
Customer Engagement Sabio Top Tech Trends
Sabio has outlined what it sees as 2016’s Top Ten trends for effective customer engagement. “Today’s…
Enghouse Interactive Signs up IP Integration
Enghouse Interactive Signs up IP Integration as its Latest UK Partner – Systems integrator to add…
Sinclair Voicenet Invests in Customer Support
Sinclair Voicenet Invests in Customer Support with New Appointment Sinclair Voicenet, the UK’s longest established specialist…
Maintel Partners with Interactive Intelligence
Maintel partners with Interactive Intelligence – Bringing cost reductions to the enterprise Leading systems integrator and…
Jabra Blog: Get it Done, Faster, with a “How-to-Do” List
Jabra Blog: Get it Done, Faster, with a “How-to-Do” List To-do lists are great for prioritizing…
Seven innovative ways to improve inbound call routing
Seven innovative ways to improve inbound call routing – Alex Castle of Magnetic North reveals industry…
Content Guru named Cloud Provider of the Year
Content Guru named Cloud Provider of the Year at 2015 UK IT Industry Awards Content Guru…
Eckoh Acquires PSS Help to Extend Contact Centre Solutions
Eckoh Acquires PSS Help to Extend the International Reach and Range of its Contact Centre Technology…
Which? Receive Institute of Customer Service Accreditation
Which? Receive Institute of Customer Service Accreditation – The Which? Member Service Centre has been awarded…
North East Contact Centre Awards 2015 and the winners are….
North East Contact Centre Awards 2015 – and the winners are…. The winners of the 2015…
Nuisance Calls – ICO Crackdown Continues
Nuisance Calls – ICO Crackdown continues with letters to 1,000 companies trading names and numbers The…
Worst Energy Companies leaving you on hold
Worst energy companies for leaving you on hold – How does your contact centre compare? Which?…
Benefits of Reducing Contact Centre Average Handling Time
Benefits of Reducing Contact Centre Average Handling Time – So why all the fuss? – and…
It’s always good to have a Plan B
Blog: It’s always good to have a Plan B in your contact centre – You don’t…
Aeriandi Awarded ISO 20000 Certification
Aeriandi Awarded ISO 20000 Certification for Excellence in IT Service Management – International business standard recognises…