Infinity CCS – technology provider to the customer management outsourcing industry – has moved to new and bigger premises in Birmingham city centre to accommodate its growing business. The company, whose revenues have grown by 20% in 2016 (and over 120% in the last three years), has boosted its workforce by 40% in 2016 with new appointments in international sales, professional services and client support. It has also welcomed two new apprentices to the business as part of an apprenticeship programme launched in 2015.
Infinity’s growth in 2016 has been fuelled by new business wins and contract extensions. For example, long term client Teleperformance has extended its use of Infinity’s workflow engine and unified agent desktop into its operations in France, Morocco, Tunisia and Lebanon, bringing its country total to 11. Infinity has also made its first business win in the US market, supporting the triage contact centre operation of one of the country’s biggest emergency services. Infinity has also enjoyed award success in 2016, shortlisted alongside its client Webhelp in the Engage Awards and the European Contact Centre and Customer Service Awards.
Infinity Managing Director, Geoff Land commented,
“With a growing international business and new opportunities in the US market, Infinity is gearing up for growth. That includes moving to new premises that give our growing workforce room to breathe and provide an attractive place for our clients to visit and work alongside us,”
Infinity’s new offices are in the Birmingham’s prestigious Brindley Place, bordered by the canal and Central Square, and close to the city’s International Convention Centre, National Indoor Arena and Symphony Hall.
Infinity is a provider of technology and services that deliver excellence, efficiency and commercial advantage for outsourced customer management service providers. At the heart of its offer is the Infinity Platform, a combined agent desktop and workflow engine that empowers outsourcers to design and deliver exceptional customer experiences, across multiple campaigns, with ultimate efficiency.
Easy integration with popular CRM and telephony solutions makes Infinity the ‘glue’ that gets all disparate technology systems working together and creates a single point of capture for the data needed to manage client operations, refine their performance and drive transformational change.
For additional information on Infinity CCS visit their Website