What is a Single Customer View? Why Should You Care?
Imagine if, when you talked to a friend on the phone, you forgot everything you knew about them from your…
Infinity ccs
Chatbots – Separating the Reality from the Hype
Like flying cars and hoverboards, we were told chatbots would be everywhere by now. As voice still accounts for the…
Infinity CSS Launch Pay-as-you-go Pricing Model
Infinity CCS today announces their new pay-as-you-go pricing model for contact centres that removes the need to pay a traditional…
Contact Centre Tips: GDPR Made Easy
With plenty of companies still not compliant, and with those that are complaining about the strain on resources, Geoff Land…
A Four-Step Process to Maintaining GDPR Compliance
A Four-Step Process to maintaining GDPR compliance by Infinity CCS With GDPR now in force, remaining compliant now becomes the…
Infinity CCS Partner with Connexica Easier to Become GDPR compliant
Infinity CCS today announces it has partnered with Connexica, making it easier for companies to become GDPR compliant and create…
GDPR is actually a Customer Experience Opportunity!
Worried about GDPR? Use Infinity CCS’s Guide to get compliant and at the same time build a Single Customer View…
Think Before you Replace Your Contact Centre Legacy Systems
Before you rip up and replace your legacy systems: Can you achieve your CX goals with the technology you already…
Infinity Moves Office to Accommodate International Growth
Infinity CCS – technology provider to the customer management outsourcing industry – has moved to new and bigger premises in…
Infinity CCS and Webhelp Finalists in Engage Awards
Infinity CCS and its client the outsourcer Webhelp have been shortlisted in the ‘Best Use of Technology in Customer Engagement’…
Infinity Supports New Business Wins for Outsourcer, Interact
Infinity Implements at Speed to Support Two New Business Wins for Customer Management Outsourcer, Interact When Interact, one of the…
Infinity CCS and Webhelp Shortlisted at ECCCSA Awards 2016
Against fierce competition Infinity CCS and its client the outsourcer Webhelp have been shortlisted in the Best Multi-Channel Customer Service…
Infinity CCS Appoints European Account Director
Infinity CCS appoints European account Director to Support International Expansions Infinity CCS – technology provider to the customer management outsourcing…
Infinity Drives Efficiency & New Business for Webhelp
Infinity drives insight, efficiency and new business gains for Webhelp UK Recognised as one of the most progressive outsourcers in…
Infinity CCS & Transversal launch the ‘Knowledge Desktop’
Infinity CCS and Transversal team up to improve contact centre efficiency and customer experience with the ‘Knowledge Desktop’. Infinity CCS,…
Teleperformance UK awards CTI contract to Infinity CCS
Infinity CCS has announced the signing of a multi-year contract with Teleperformance UK for the maintenance and supply of its…