What is a Single Customer View? Why Should You Care?

Imagine if, when you talked to a friend on the phone, you forgot everything you knew…

Chatbots – Separating the Reality from the Hype

Like flying cars and hoverboards, we were told chatbots would be everywhere by now. As voice…

Infinity CSS Launch Pay-as-you-go Pricing Model

Infinity CCS today announces their new pay-as-you-go pricing model for contact centres that removes the need…

Contact Centre Tips: GDPR Made Easy

With plenty of companies still not compliant, and with those that are complaining about the strain…

A Four-Step Process to Maintaining GDPR Compliance

A Four-Step Process to maintaining GDPR compliance by Infinity CCS With GDPR now in force, remaining…

Infinity CCS Partner with Connexica Easier to Become GDPR compliant

Infinity CCS today announces it has partnered with Connexica, making it easier for companies to become…

GDPR is actually a Customer Experience Opportunity!

Worried about GDPR? Use Infinity CCS’s Guide to get compliant and at the same time build…

Think Before you Replace Your Contact Centre Legacy Systems

Before you rip up and replace your legacy systems: Can you achieve your CX goals with…

Infinity Moves Office to Accommodate International Growth

Infinity CCS – technology provider to the customer management outsourcing industry – has moved to new…

Infinity CCS and Webhelp Finalists in Engage Awards

Infinity CCS and its client the outsourcer Webhelp have been shortlisted in the ‘Best Use of…

Infinity Supports New Business Wins for Outsourcer, Interact

Infinity Implements at Speed to Support Two New Business Wins for Customer Management Outsourcer, Interact When…

Infinity CCS and Webhelp Shortlisted at ECCCSA Awards 2016

Against fierce competition Infinity CCS and its client the outsourcer Webhelp have been shortlisted in the…

Infinity CCS Appoints European Account Director

Infinity CCS appoints European account Director to Support International Expansions Infinity CCS – technology provider to…

Infinity Drives Efficiency & New Business for Webhelp

Infinity drives insight, efficiency and new business gains for Webhelp UK Recognised as one of the…

Infinity CCS & Transversal launch the ‘Knowledge Desktop’

Infinity CCS and Transversal team up to improve contact centre efficiency and customer experience with the…

Teleperformance UK awards CTI contract to Infinity CCS

Infinity CCS has announced the signing of a multi-year contract with Teleperformance UK for the maintenance…

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