Fusion Contact Centre Services, part of the BGL Group, has announced that 50 new jobs are…
Category: – Industry News
Industry news from the UK contact centre industry
Speech Analytics goes Mainstream according to Sabio Whitepaper
Speech Analytics goes Mainstream according to Sabio Whitepaper – How speech analytics has evolved to become…
Christmas Peak – is your Contact Centre Prepared?
Christmas Peak – is your Contact Centre Prepared? – Karl Brough, General Manager UK, Ireland &…
Zendesk Simplifies Phone Support with Voice Offering
Zendesk Simplifies Phone Support with Voice Offering – Organisations now have a single place to build…
8×8 ’s EasyContactNow Available via G-Cloud
8×8 ’s EasyContactNow Cloud Contact Management Service Now Available via G-Cloud 8×8 have announced that its…
Verint Recognised in Magic Quadrant for Customer Engagement
Verint Recognised in Magic Quadrant for Customer Engagement- Gartner Recognises Verint as a Leader Positioned Highest…
Noetica Wins Two Contact Centre Technology Innovation Awards
Noetica Wins Two Contact Centre Technology Innovation Awards – British Call Technology Pioneer Awarded For Industry…
Intelecom Release Latest Version for Contact Centres
Intelecom ‘s latest version includes enhanced WebChat, WallBoard and Media Archive Capabilities Intelecom Group AS has…
Reports Highlight the Pressing Issues in the Contact Centre
Rant & Rave publish two reports alongside ContactBabel exploring the pressing issues in the Contact Centre…
Ultracomms & Aquarium Partner to Offer CRM/Omnichannel Solution
Ultracomms & Aquarium Partner to Offer CRM/Omnichannel Solution Ultracomms, Europe’s first cloud contact centre services provider,…
Dispelling the Myths of PCI DSS
Dispelling the Myths of PCI DSS Almost a decade on from its original launch in 2006,…
Aspect Software Sign Tripudio Telecom as Zipwire Partner
Aspect Software Signs UK-Based Tripudio Telecom as Zipwire Partner in the UK, Europe – Tripudio integrates…
Webhelp Contact Centre Raises Money for Charity
Webhelp UK in Kilmarnock has raised nearly £500 for Diabetes UK and Ayrshire East Foodbanks, presenting…
The pros and cons of survey methods
The pros and cons of survey methods VIRTUATel are unusual in being capable of conducting automated…
Broadacres Housing Uses Enghouse Contact Centre Platform
Broadacres Housing Association Uses Enghouse Contact Centre Platform to Revolutionise Customer Interaction Approach In order to…
Interactive Intelligence Launch Enhanced Partner Programme
Interactive Intelligence Launch Enhanced Global Partner Programme – Changes include new systems integrator and telco/carrier programmes;…
5 Advantages of conducting surveys in real-time
5 Advantages of conducting surveys in real-time It is now well accepted that customer feedback is…
Customer Service – Who’s Bottom in the Research?
Customer Service – Telecoms & Local Authorities Bottom in Research. Telecoms firms and local authority services,…
Self Service Can Create Happy Consumers – Webinar
Self Service Technologies can Create Happy Consumers – Global web event with Genesys and industry analysts…