Intelecom Release Latest Version for Contact Centres

Intelecom ‘s latest version includes enhanced WebChat, WallBoard and Media Archive Capabilities Intelecom Group AS has…

Reports Highlight the Pressing Issues in the Contact Centre

Rant & Rave publish two reports alongside ContactBabel exploring the pressing issues in the Contact Centre…

Ultracomms & Aquarium Partner to Offer CRM/Omnichannel Solution

Ultracomms & Aquarium Partner to Offer CRM/Omnichannel Solution Ultracomms, Europe’s first cloud contact centre services provider,…

Dispelling the Myths of PCI DSS

Dispelling the Myths of PCI DSS Almost a decade on from its original launch in 2006,…

Aspect Software Sign Tripudio Telecom as Zipwire Partner

Aspect Software Signs UK-Based Tripudio Telecom as Zipwire Partner in the UK, Europe – Tripudio integrates…

Webhelp Contact Centre Raises Money for Charity

Webhelp UK in Kilmarnock has raised nearly £500 for Diabetes UK and Ayrshire East Foodbanks, presenting…

The pros and cons of survey methods

The pros and cons of survey methods VIRTUATel are unusual in being capable of conducting automated…

Broadacres Housing Uses Enghouse Contact Centre Platform

Broadacres Housing Association Uses Enghouse Contact Centre Platform to Revolutionise Customer Interaction Approach In order to…

Interactive Intelligence Launch Enhanced Partner Programme

Interactive Intelligence Launch Enhanced Global Partner Programme – Changes include new systems integrator and telco/carrier programmes;…

5 Advantages of conducting surveys in real-time

5 Advantages of conducting surveys in real-time It is now well accepted that customer feedback is…

Customer Service – Who’s Bottom in the Research?

Customer Service – Telecoms & Local Authorities Bottom in Research. Telecoms firms and local authority services,…

Self Service Can Create Happy Consumers – Webinar

Self Service Technologies can Create Happy Consumers – Global web event with Genesys and industry analysts…

Expolink Announce Partnership with Walker Logistics

Expolink Europe, the Chippenham based outsource contact centre, have announced a new partnership with supply chain…

Blog: We Salute VOCA for paying National Living Wage

Blog: We Salute VOCA for paying National Living Wage – Regular readers of my humble blog…

VOCA First Contact Centre to Pay Living Wage

VOCA Telemarketing, an Irvine based contact centre outsourcer, have announced today it is the first stand-alone…

Shop Direct close Bolton & Aintree contact centres

Shop Direct, who outsource their operation to Webhelp UK, have announced the closure of their Bolton…

Noble Systems Users Group Conferences 2016

Noble Systems announces 2016 Select Noble Users Group Conference Series – Global contact centre technology leader…

Contact Centre fined for making Nuisance Calls

Nuisance Calls – Contact centre operator The National Advice Clinic has been fined £850,000 by the…

Focus on the right Speech Analytics Metrics!

Focus on the right Speech Analytics Metrics! Sabio’s Dan Whaley – User Experience Consultant discusses why…

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