Embedding service at every stage of the customer journey by Stuart Dorman, Head of Apps, Sabio…
Category: – Industry News
Industry news from the UK contact centre industry
Customer Experience: What Were the Key Topics in 2015?
Customer Experience: What Were the Key Topics in 2015? Olivier Njamfa President & CEO at Eptica…
Contact Centre of 2016: Which way is the wind blowing?
Contact Centre of 2016: Which way is the wind blowing? By Rachel Lane, Director, Voice of…
Sitel contact centre staff Support Marie Curie Hospice
Sitel contact centre staff raise over £7,600 and supports Newcastle Marie Curie hospice running costs for…
It’s a Bird… It’s a Plane… It’s Knowledge Superhero!
It’s a Bird… It’s a Plane… It’s Knowledge Superhero! By Holger Reisinger Maybe they aren’t able…
Nuisance Calls – Government Crackdown to make Companies Display Caller ID
Nuisance Calls – Government Crackdown to make Companies Display Caller ID – Direct marketing companies will…
NICE and Nexidia to Join Forces, Creating a Customer Analytics Powerhouse
NICE and Nexidia to Join Forces, Creating a Customer Analytics Powerhouse – This acquisition introduces the…
Adactus Housing Group Drives Customer Care
Adactus Housing Group Drives Customer Care With 360 Tenant Portal from 1st Touch Tenant Portal enables…
Payment Data – Half of Contact Centres Fear Imminent Attack
Payment Data – Contact Centres Fear Imminent Attack; More than half of businesses in the US…
Expolink have a Close Shave at Contact Centre
Expolink have a Close Shave at Contact Centre – Ben Slater faces a close shave after…
Customer Service – The Definitive Periodic Table
Customer Service – The Periodic Table according to Trevor Flack, Contact Centre Manager at Spark Response…
Jabra: Forget the 8-Hour Day, it’s now Work/Life Integration
Jabra Blog: Forget the 8-Hour Day. Work/Life Integration is Here to Stay according to Holger Reisinger…
Enghouse Interactive & Voyager Networks Set to Deliver Change in Contact Centre Space
Enghouse Interactive and Voyager Networks Partnership Deal Set to Deliver Change in Mid-market Contact Centre Space…
Workplace Perks – Agents Would Rather Have the Money
Is the ‘Workplace Perks’ Fad Over? Agents Would Rather Have the Money according to a survey…
The Cloud isn’t Just for Christmas says Bibi Bajwa of Ormuco
The Cloud isn’t Just for Christmas says Bibi Bajwa of cloud services provider Ormuco The lead-up…
Cloud Contact Centre without Compromise – Sabio Event
Cloud Contact Centre without Compromise. Sabio’s OnDemand event, Thursday 28th January With all the hype surrounding…
Verint Study Finds Consumers Suspicious About Data Privacy
Verint Study Finds that Nearly Half of Consumers Surveyed are Suspicious About Data Privacy Consumers Expect…
Intelecom Sponsors ContactBabel Research into Interaction Routing
Intelecom sponsors ContactBabel latest reseach into Interaction Routing Results highlight changes in enquiry routing as businesses…