Contact Centre Agent Health – is it on your radar? Stephen Pace of SJS Solutions discusses…
Category: – Industry News
Industry news from the UK contact centre industry
Improve Performance and Deliver Great Customer Experience
Improve Customer Contact Performance and Deliver Great Customer Experience Customer engagement in today’s multi-channel environment is…
Webhelp UK Donates £1,000 to Charity for Agent’s Fundraising Activities
Webhelp UK, one of the country’s leading business process outsourcers (BPO), has donated a total of…
Gamification: The Business Case White Paper Download
Gamification White Paper: The Business Case for Gamification Gamification sounds like the latest fad, maybe even…
Are BT Jobs the end of Contact Centre Outsource?
BT announcement this week that they are to recruit 1,000 UK based agents to ‘increase customer…
Vitel Contact Centre goes into Voluntary Liquidation
Vitel, the Glasgow based outsourcer, has gone into voluntary liquidation citing poor revenue streams and unsuccessful…
6 Outsourcing Trends to watch out for in 2016
6 Outsourcing Trends to watch out for in 2016; a perspective from Global Remote Services (GRS)…
Business Systems enhance call recording portfolio
Business Systems enhances its call recording portfolio with the O2 Mobile Recording solution The solution will…
LV= Selects Sabio to support Avaya customer contact infrastructure
LV= Insurance specialist selects Sabio to support its Avaya customer contact infrastructure – Customer contact technology…
Aspect Software appoints John Hough Regional VP Sales
Aspect Software appoints John Hough as Regional Vice President of Sales, Northern Europe; Aspect adds former…
Please Interrupt Me… So We Can All Get More Work Done
Please Interrupt Me… So We Can All Get More Work Done – Holger Reisinger of Jabra…
Mobile Banking Customers Vulnerable to Fraud, says Aspect
Mobile Banking Customers Vulnerable to Fraud whilst using One-time passcodes, says Aspect Aspect Software calls on…
BT announce creation of 1,000 contact centre jobs
BT today announced that it will create 1,000 permanent UK jobs as it works to meet…
Zendesk Simplifies Phone Support with New Voice Offering
Zendesk Simplifies Phone Support with New Voice Offering as organisations now have a single place to…
TeleTech boosts customer service with innovative technology platform
TeleTech boosts customer service with innovative technology platform – case study reveals how exceptional customer service…
Self Service – Great idea but make sure it works!
Self service has been covered extensively by us and has become one of the new ‘buzz…
Embedding service at every stage of the customer journey
Embedding service at every stage of the customer journey by Stuart Dorman, Head of Apps, Sabio…
Customer Experience: What Were the Key Topics in 2015?
Customer Experience: What Were the Key Topics in 2015? Olivier Njamfa President & CEO at Eptica…