4net Technologies have won Innovation Partner of the Year at Avaya’s Engage Achievement Awards 2016 event held in Dubai.
4netwere chosen from Avaya’s international community of partners to receive the prestigious Avaya Innovation award, which recognise individuals, customers, channel partners and distributors that have created amazing experiences and delivered ground-breaking value through the innovative application of Avaya technologies.
4net were also part of Avaya’s Partner Advisory Council, held at the Avaya Engage, which is a forum for a selected group of strategic partners to discuss top of mind issues, challenges and opportunities, to agree on actions in a collaborative environment.
Richard Pennington, Managing Director at 4net Technologies said,
“We are honoured to receive this award from Avaya. We have been delivering some ground breaking, innovative solutions to our customers in both the public sector and commercial enterprises.
The technology we provide helps transform our customers businesses, enabling them to be innovative in the way they work with their customers. Furthermore, the way we deliver our solutions through the innovative use of cloud services has meant that we have changed the way that both Government and our Enterprise customers can procure and deliver their communications.’
This accomplishment follows hot on the heels of 4net achieving the new Diamond Edge partner status, Avaya Partner of the Year 2015 and the Avaya Partner in Service Excellence Award in 2012.
Philip Hesketh, Avaya’s Channel Director UK & Ireland, added:
“4net Technologies has a long, successful and on-going partnership with Avaya. This award is testament to the innovation, customer focus and professionalism they show in every aspect of designing, delivering and supporting a wide range of solutions to their customers across the UK and Globally and specifically some of the ground breaking projects they have completed this year.’
Founded in 2005, 4net has built a reputation for service excellence and innovation. They measure success by their customer satisfaction and retention and over the past 10 years have achieved a 99.96 customer retention rate and a Net Promoter Score of 89%. They have won numerous awards for their customer service and innovation including Avaya Innovation Partner of the Year 2016, Avaya Partner of the Year 2015, Comms National Award Best Vertical Market Solution 2016 and Comms Business Awards Reseller of the Year 2015.
With offices in Manchester, Burton on Trent, Reading and London, 4net has a wide range of Public Sector and commercial enterprise customers across the world for its Contact Centre, Unified Communications and Managed and Cloud Services.