4Net Technologies awarded top Diamond Status in Avaya’s Edge Partner Programme
4net Technologies have been awarded with the Avaya Diamond status in the new Avaya Edge Partner Programme – Avaya’s highest level of partner accreditation in recognition of their service excellence and innovation.
The new Avaya Diamond status reflects 4net’s commitment to customer satisfaction and their design, integration and innovation skills across Contact Centre, Unified Communications and Managed and Cloud Services, across the UK and the Globe.
Richard Pennington, 4net’s Managing Director said
‘I am delighted that we have been awarded Avaya Edge Diamond status. We continue to win awards in recognition of our dedication to service, innovation and project delivery. Our superb customer satisfaction scores, a 99.96% customer retention rate and a reputation that has been built through our focus on our customer service and Avaya’s market leading technology has ensured that we continue to remain one of the leading players in our industry.
Above all this award is a testament to all the work and effort that everyone in the company has put into building our service reputation and technical ability.”
Steve Rafferty, UK Managing Director at Avaya said
“4net Technologies has a long, successful and on-going partnership with Avaya. They have consistently performed to the highest level of professionalism in every aspect of designing, delivering and supporting a wide range of solutions to their customers across the UK and Globally.
4net has built a reputation for service excellence and innovation, winning the Avaya Service Excellence Partner 2012 and Partner of the Year 2015 in recognition of their consistently high standards and outstanding business results.’
Founded in 2005, 4net has built a reputation for service excellence and innovation. They measure success by their customer satisfaction and retention and over the past 10 years have achieved a 99.96 customer retention rate and a Net Promoter Score of 89%. They have won numerous awards for their customer service and innovation including Avaya Partner of the Year 2015, Comms Business Awards Reseller of the Year 2015 and Comms National Award Best Vertical Market Solution 2016.
With offices in Manchester, Burton on Trent, Reading and London, 4net has a wide range of Public Sector and commercial enterprise customers across the world for its Contact Centre, Unified Communications and Managed and Cloud Services.