Beagle Street, the BGL Group’s online life insurance provider, has gone live with a web chat…
Category: Editorial Category
4 Key Ways To Improve Customer Service
What is efficient for the contact centre is efficient for the customer. The paradigm shift is…
Webhelp volunteers donate 300 hours to local causes
Customer experience professionals from across Webhelp’s UK sites have been giving up their time for local…
Cold calls could make consumers freeze out genuine customer service
Better protection for customers against TPS loopholes needed as nuisance calls taint industry, says contact centre…
Interview with Karl Brough Sitel UK’s Regional Director
contact-centres caught up with Sitel UK’s Regional Director Karl Brough after he received the Lifetime Achievement…
Cloud Contact Centre Solutions Survey
Providers of cloud contact centre technology are keen to promote their advantages. Our new survey looks…
Noble Systems Sees Rapid Growth
Noble Systems, a global leader in unified contact centre technology solutions, a global leader in unified…
Motivate Your Contact Centre Team During The Summer Months
Britain has seen some scorching summer weather already this year and it’s likely there’ll be more…
Create Your Own Contact Centre Assessment and Skills Testing
Assessment and Skills Testing – Totally tailored assessments with Question Builder Within FastPath there is the…
Sunrise Software announces latest version of Sunrise Wallboard
Sunrise Software announces latest version of Sunrise Wallboard providing faster, user friendly screens for critical Service…
NICE Brings 100% Real Time to the Contact Centre
NICE transforms customer service into a real-time engagement experience, providing today’s customers the right service immediately…
3 Reasons to Embrace the Hybrid Cloud Contact Centre
Leveraging the cloud for application and data services has become almost commonplace for most companies and…
Sitel “Turning Complaints into Brand Advocates”
As “The complainers” series reveals a new breed of super complainers emerging, customer care experts, Sitel…
Profile of the Contact Centre sector workforce
In December 2012 there were estimated to be 5,650 contact centres in the UK with 650,500…
Performance Improvement through WFO
Performance Improvement through WFO By James King, Managing Director, ASC UK In today’s increasingly competitive market,…
Job boost at New Call Telecom
Latest recruitment drive means New Call’s contact centre workforce has nearly doubled to 190 since the…
Three Tools for Inside Sales Success
Inside Sales may be one of the most exciting growth areas in many companies especially contact…