Sitel have unveiled plans to open a new site in Coventry to add to its nationwide network of contact centres; The new contact centre is expected to create more than 300 jobs over the next six months and could add over 600 by the end of 2015. Opened to provide support for new business wins and the expansion of existing contracts, the new Coventry site was chosen to capitalise on the city’s highly skilled workforce and for its proximity to existing Sitel premises.
“We are seeing a great demand for outsourcing services and are delighted to be creating jobs in a new location. The new site allows us to leverage the expertise we have built up in our Stratford site and will ensure consistency and quality of service for our clients.”
Sitel has 56,000 employees in 23 countries and manages support functions for a number of global and local brands with the UK providing outsourced customer service strategies for many of today’s leading brands and public sector bodies.
As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry experience, Sitel serves more than 62 markets in 40 languages, with 61,100 passionate and talented associates from 108 contact centers strategically located in 21 countries. Combining comprehensive customer care capabilities, leading multichannel solutions, and unparalleled experience across all industries, Sitel collaborates with some of the best known global brands to help deliver outstanding customer experiences. The company is a subsidiary of Groupe Acticall.