Karl Brough, Sitel’s UK Regional Director for UK and the Nordics, was named winner of the industry’s Lifetime Achievement Award at the European Call Centre & Customer Service Awards ceremony held at the Old Billingsgate, London on Thursday 12th June 2014. This was by nomination only, beating a number of competitors.
Sitel work with a number of today’s leading brands and has a UK nationwide network of contact centres employing over 2,100 people.
The outsourcing partnership was recognised for its ability to demonstrate how the customer experience has improved through innovation and the introduction of social media.
Karl Brough, Regional Director for UK, Ireland and Nordics, says; “I have spent my entire career working in the customer service and outsourcing contact centre industry and recognition by my peer means a great deal to me. Thanks to the great team I work with and to everyone who nominated me.”
Sitel UK was also named finalists for “Best Outsourcing Partnership – Flybe” and “Employer of the Year” at the awards.