A spokesperson for the judging panel said that they were ‘blown away’ by the improvement their team had made over the last twelve months and added: “They’re a credit to the organisation with their dedication to customers. The passion and enthusiasm they show is truly inspiring”
Postcode Anywhere’s technical support manager Alex Schofield who represented the company by receiving the award said:
”I think the secret of our success this year has been largely due to the fact we have made an investment in restructuring and bolstering our customer service team. One of the fundamental differences of how PCA is structured is that the customer service and technical support team sit together. This gives us agility to respond to customer queries immediately and it mitigates the need for calls to be fielded by more than one person.
“Also as a company that provides technology for a range of high profile ‘Call Centre’ clients as well as adopting the ‘Call Centre’ model ourselves, it means that we are well aware of the ‘day-to-day’ problems this sector faces and are able to respond quickly and intelligently to a range of operational challenges.”
Photograph Caption: L – R Postcode Anywhere’s Senior Technical Support Consultant & Systems Administrator, Steve Roberts and Technical Support Manager, Alex Schofield celebrate in style.