The upper echelon of European customer service was determined at the European Call Centre & Customer Service Awards ceremony held at the Old Billingsgate, London on Thursday 12th June 2014.
The European customer service industry turned out in force for this prestigious gathering with 900 attendees on the night from over 13 countries. The comedian and compere for the evening was the hilarious Kevin Bridges. Great Ormond Street Hospital was the chosen charity for the evening.
The awards received over 500 entries from all across Europe, battling it out in the 23 categories. A panel of judges, which included Can Kekevi, Accenture and David Lomax, Jagex Games Studio, carefully critiqued the entries against strict criteria to choose the outstanding finalists. A new category of “Multi-channel Customer Service” received a big response, testimony to this shift in communications channels across the continent. The big industry talking point on the night was about who would win the Customer Service Centre Excellence Award, which went to Turkcell Global Bilgi.
Nick Davey, Programme Director “What a night! This is a true celebration of great Customer Service. Thank you to everyone who supported us and many congratulations to every finalist and of course the winners tonight!”
Rising Star Best Banking & Financial Services
Patrick Jakubecz, Coventry Building Society Barclays
Improvement Strategy of the Year Customer Service Professional
Yorkshire Water Jenny Campbell, Barclays
Customer Service Team of the Year Complaints Management Team
Senior Manager of the Year Best Application of Technology
Danny Searson Department of Work & Pensions LV
Innovation in Customer Service Best Social Media in Customer Service
Haste Ltd Air France
Support team of the Year B2C Support Team of the Year B2B
Postcode Anywhere Lloyds Banking Group
Support Professional of the Year Team Leader of the Year
Steve Siddle, British Gas Claire McCulloch, Barclays
Multi-channel Customer Service 2014 Large Contact Centre
AXA Insurance/SwiftCover Turkcell Global Bilgi
Medium Contact Centre Small Contact Centre
Experian Wakefield & District
Employer Outsourcing Partnership
Coventry Building Society Firstsource & Giffgaffa
Customer Service Centre Excellence Award Special Recognition Award
Turkcell Global Bilgi John Lewis Partnership
Lifetime Achievement Award
Karl Brough, Regional Director UK IN, Sitel
The objective of the awards is to highlight extraordinary efforts being made by certain organisations across the Europe.”
“These awards help customers differentiate in a busy market place and also motivate employees.
At Sabio, customers and staff are central to everything we do. This makes us very proud partners of this event’”.
For additional information on Sabio see their Company Profile