MatsSoft Positioned in the Niche Players Quadrant of the Magic Quadrant for High-Productivity Application as a…
Category: Editorial Category
Puzzel Launch Chat bot functionality and GDPR readiness
Chat bots are creating new opportunities to expand and improve customer interactions and Puzzel’s latest release…
NICE Cognitive Robotic Automation Platform
NICE Cognitive Robotic Automation Platform Expands on Amazon Lex’s Self-Service Capabilities by Transforming Chatbot Requests Into…
Study Reveals Contact Centres Unprepared for GDPR
Aeriandi study reveals contact centres woefully unprepared for General Data Protection Regulation (GDPR) Less than one…
NICE inContact Release New Omnichannel Customer Experience Insights
NICE inContact CXone Spring 2018 Release Introduces New Omnichannel Customer Experience Insights, Enhanced Workforce Collaboration, and…
The Contact Centre And The White Company
Case Study: The Contact Centre And The White Company The Challenge The White Company was looking…
The Art of Reducing Call Volumes in the Contact Centre
The Art of Reducing Call Volumes in the Contact Centre – Colin Hay at Puzzel believes…
Noble Systems Introduces Conversations Analytics
Noble Systems, a global leader in omnichannel contact centre technology solutions, today announced the release of…
Build Emotional Engagement with your Customers
Company success, now more than ever, hinges around how a company deals with its customers. But…
US Patents Awarded for Eckoh Secure Payment Innovation
Two New US Patents Awarded for Eckoh’s Secure Payment Innovation Recognising Eckoh’s reputation for innovation in…
MERJE Launch Volume Recruitment Services for Contact Centres
MERJE launches MERJE Front-Line Talent volume recruitment services for Customer Contact market MERJE, the specialist recruitment…
A Military Mindset Can Drive Contact Centre Success
“Collaboration is the Key” – How a Military Mindset Can Drive Communications and Contact Centre Success…
Serco & Content Guru Win at European Technology Awards
Cloud contact centre technology provider Content Guru has been awarded the ‘Vertical Solution of the Year’…
GDPR is actually a Customer Experience Opportunity!
Worried about GDPR? Use Infinity CCS’s Guide to get compliant and at the same time build…
Contact Centres Must Adapt Their Security Methods
If the financial sector is to fight fraud attacks, contact centres must adapt their security methods…
Ways to Optimise Your Contact Centre with Cloud Technology
5 ways to optimise and enhance your contact centre with cloud technology – Paul Jarman, CEO,…
Echo-U South Seek 50 Agents for Contact Centre
Echo-U South is creating up to 50 permanent customer service advisor jobs for local people. Located…
Ultracomms Warn of Security Risks of Pause & Resume Payment Methods
Ultracomms to attend Call Centre and Customer Services Summit as it warns of security risks of…