The Student Loans Company (SLC) has scooped a prestigious Gold Award from the Contact Centre Association…
Category: Editorial Category
Simply Business Contact Centre and Cloud WFM
U-WFM has been selected by Simply Business to provide Workforce Management in the Cloud services for…
OmniChannel Management in the Contact Centre
What Can OmniChannel Contact Management Do For Me? Amy Booth, Marketing Assistant at Ultracomms explains, jargon…
Winning With Complaint Handling Conference
Supercharge your complaint handling at the Winning With Complaint Handling Conference As a contact centre professional,…
Can You Assure Voice Quality When Moving to Cloud?
How Can You Assure Voice Quality When You Move your contact centre to the Cloud? David…
Getting Recruitment Right in Contact Centres
People, peaks and personality: getting recruitment right in contact centres Recruitment has never been an easy…
Contact Centres Occupying Space in Business Parks
Death of the High Street? Why More Contact Centres are Occupying Office Space in Business Parks…
PSD2 & SCA: How Can We Save Online Sales asks Eckoh
PSD2 & SCA: How can we save online sales? Will your online sales nosedive when PSD2…
Ann-Marie Stagg Recognised With Award by CCC
Ann-Marie Stagg, CEO of the Call Centre Management Association (CCMA), has been recognised for her outstanding…
Integrating New channels With Legacy Systems A Challenge
92% of CIOs find integrating new communications channels with legacy systems a key challenge to improving…
Content Guru Sponsors SWCCF Contact Centre Awards
Content Guru Sponsors SWCCF Contact Centre Awards and Becomes Associate Member As part of its continuing…
Customer Contact Week Europe 2019 – Amsterdam
Customer Contact Week Europe 2019 – Europe’s flagship representation of the world’s largest customer contact event…
Salesforce Recognised as Leader in 2019 Magic Quadrant
Salesforce Recognised as a Leader in the 2019 Magic Quadrant for CRM Customer Engagement Centre Salesforce…
PSD2 & SCA: What do we need to know, right now?
PSD2 & SCA: What do we need to know, right now? New EU regulations affecting electronic…
Black Friday Guide for Troubled Contact Centres
Fonolo Launches New Black Friday and Cyber Monday Guide for Troubled Retail Contact Centres Fonolo, the…
Senior Appointments at Leading Contact Centre Specialists
Leeds-based contact centre specialist, BrightCloud Group, has expanded its team of specialists with the appointment of…
Zendesk Launch Self-Service AI Powered Solutions
Zendesk announces new self-service experiences with expanded AI-powered solutions for contact centres – Answer Bot expands…
Will Automation Spell The End For Contact Centres?
Contact centres are often described as modern-day factories, and their employees just as vulnerable to automation…
Ant Marketing To Open New Sheffield Contact Centre
Ant Marketing announce the opening of an additional contact centre in Sheffield employing 80 new staff.…