NICE Performance Management with AI-Based Analytics

NICE Revolutionises Performance Management with AI-Based Analytics
Cutting-edge capabilities empower managers with insights on performance improvement opportunities and enable the creation of personalised, engaging and structured coaching programmes

NICE have announced that its NICE Performance Management (NPM) solution includes AI-driven analytics to foster employee engagement and improve organisational performance.

The new capabilities precisely point supervisors to areas where performance can be improved and facilitate personalised, measurable and engaging programmes that empower employees to achieve their objectives.

AI-driven analysis

The innovative AI-driven analytics capabilities that power NPM eliminate the need for supervisors to perform time-consuming data analysis. The AI capabilities consider business objectives, factor in the scores and weights of employee metrics and combine them with the historical impact of previous coaching efforts. As a result, NPM provides supervisors with a clear indication of the optimal areas to focus their coaching efforts on.

Focusing on behavioral coaching

With NPM, supervisors can now create coaching programs that are adaptive and personalised per employee so that they have maximum impact on employee behavior and motivate them to achieve their goals. Using the power of AI-based analytics, NPM analyses the historical impact of coaching programs on employee KPIs. It then recommends behaviours to focus on and suggests the optimal tasks per employee (such as group coaching, peer coaching, one-on-one coaching, trivia, knowledge management) that have the highest probability to impact behavior and drive improvements. The tasks are made engaging using NICE’s award-winning gamification mechanisms.

Barry Cooper, President, NICE Enterprise Group said,

“We are excited to share these first-of-their-kind capabilities which revolutionise the way organisations use and benefit from performance management.”

“By leveraging AI-based analytics, NPM eliminates the leg work supervisors traditionally need to invest in. Moreover, organisations can now not only measure the impact of coaching in terms of ROI but also continuously improve it so that business objectives are consistently met – enabling a win-win-win for employees, supervisors and the organisation.”



NICE is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organisations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organisations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organisations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.

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