Eckoh joins the Five9 App Marketplace as the first Secure Payments provider Five9’s customers set to…
Category: – Company Info
2020: Simple and smart, your best year ever for WFM
As the new decade starts, Dave Hoekstra predicts an exciting road ahead for Workforce Management in…
Puzzel’s Top 3 Predictions for Contact Centres in 2020
Rapid change in the contact centre industry may seem overwhelming but a great place to start…
Content Guru – Gartner Contact Centre as a Service
Content Guru Recognised by Gartner for Critical Capabilities for Contact Centre as a Service For the…
Contact Centre Occupancy – Less is More
Contact centre occupancy – sometimes less is more By Scott Fulton, Training Manager at Content Guru…
Puzzel acquires Logicalware to enhance customer service portfolio
Puzzel acquires Logicalware customer engagement platform to enhance customer service portfolio Puzzel, a leading European Contact…
25th UK National Contact Centre Awards Open for Nominations
25th UK National Contact Centre Awards open for nominations today – 25th edition of UK’s most…
2019-20 UK Contact Centre Decision-Makers Guide
“The 2019-20 UK Contact Centre Decision-Makers’ Guide”, based on surveys with 226 UK organisations and 1,000+…
Dreams To Elevate Customer Experience To Unrivalled Levels
– New all-in-one platform from Netcall will replace existing siloes and unite service channels The UK’s…
Teleopti – The Insider’s Guide to Contact Centre WFM
Workforce Management is so much more than smarter scheduling and forecasting. With an open mind and…
Redwood Technologies Founding Champion of New Hospice
Redwood Technologies Group Founding Champion of new Thames Hospice Bracknell-based pioneer in cloud communications solutions, Redwood…
The Contact Centre ECCCSA winners are announced
The winners of the largest and most credible awards programme in Europe dedicated to the customer…
Human Automation In Contact Centres – What’s New?
The newest feature of Teleopti WFM is Self-Scheduling, and it is a perfect example of Human…
Why 2020 is set to change the contact centre forever
Why 2020 is set to change the contact centre forever As the IT industry is ever…
Content Guru Win Ventana Digital Leadership Award
Content Guru Wins at Ventana Research Digital Leadership Awards 2019 Global leader in cloud contact centre…
4net Technologies Win Award for Connecting Wales Initiative
4net Technologies wins top tech award for Connecting Wales initiativeAn innovative Welsh local government initiative, which…
4net Technologies scoops Avaya Partnership Award
Avaya names 4net Enterprise Cloud Partner of the Year at Dubai ceremony 4net Technologies has been…
Jabra Announces UKI Partner Conference Awards Winners
Jabra announces the worthy winners of its annual Channel Awards, held on the 6th November as…
Is Tech Holding You Back from Delivering Exceptional CX?
Is technology holding you back from delivering exceptional customer service? 5 ways to buck the trend…