The CCMA has announced the appointment of a Research Director, Stephen Yap. Stephen will support the…
Category: – Company Info
Tips for Moving Your Contact Centre to the Cloud
Moving Your Contact Centre to the Cloud – Six Tips to Ensure Success Jeremy Payne, VP…
UK Workers Claim To Be More Productive At Home
UK workers claim to be more productive at home according to research conducted by Jabra –…
Connecting Wales – The Cloud Based Contact Centre platform
The Vale of Glamorgan Council has written to every council chief and public sector body in…
3 Winning Strategies for Effective Employee Engagement
3 winning strategies for effective employee engagement – As contact centres evolve as a result of…
Change at the top at the CCMA
The CCMA has announced that Ann-Marie Stagg is stepping back from her role as Chief Executive…
Contact Centre Outsourcing – Time to take a closer look
Contact Centre Outsourcing – Time to take a closer look Matthew Sims, Director of 4T4 Consult,…
Contact Centres Establish New Normal of Home-Working
New research reveals how UK contact centres could establish a ‘new normal’ of home-working, with major…
Now is the Time to Review COVID-19 Tech Decisions
FourNet advises contact centres ‘now is the time’ to review COVID-19 tech decisions – ‘New normal’…
Capital City College Responds to COVID-19 with Help From Puzzel
Capital City College Group responds to students during the COVID-19 emergency with help from Puzzel Capital…
Sensée Creates Framework for Successful Homeworking
Sensée creates Strategic Framework for Successful Homeworking – Framework already being used to steer the post-lockdown…
South Liverpool Homes Contact Centre is as Safe as Houses
Britannic Technologies, specialists in business communications, systems integration and managed services today announced it provides a…
Work-from-home Part of the New Normal for Contact Centres
Work-from-home to be part of the new normal for over 50 per cent of UK contact…
Capital City College Adopts Puzzel for Contact Centre
Capital City College Group adopts Puzzel for multi-brand contact centre New AI-powered Agent Assist helps to…
Webinar: Work from anywhere, because anywhere can work
Jabra Work From Anywhere Webinar – Thursday May 28, 2020 4:00 PM – 5:00 PM BST…
Be Part of The 2020 UK Customer Experience Decision-Makers Guide
The 2020 UK Customer Experience Decision-Makers’ Guide is based on hundreds of surveys with UK businesses,…
Why Omnichannel is Vital for Public Sector Amidst COVID-19
Why an omnichannel approach is vital for the public sector amidst the COVID-19 pandemic Martin Taylor,…
Enghouse Signs Partnership Agreement with converse360
Enghouse Interactive Signs Partnership Agreement with converse360 – Strategic Alliance Focused on Product Integration as well…
How UK Contact Centres are Reacting to the threat of COVID-19
Read the latest Inner Circle Guide to Contact Centre Remote Working Solutions, which contains data on…