Lessons learned: preparing the contact centre for a crisis Martin Taylor, Deputy CEO at Content Guru…
Category: – Company Info
How AI Can Deliver Improved CX in Your Contact Centre
How Artificial Intelligence (AI) can help deliver an improved Customer Experience in your Contact Centre Some…
The future of the Contact Centre Post COVID-19
The future of the contact centre post Covid-19 – Coronavirus has forced unprecedented change upon the…
Speechmatics and Puzzel Partner to Transform Customer Experiences
Speechmatics and Puzzel partner to transform customer experiences using any-context speech recognition Speechmatics, a UK leader in…
Take Part in the 2020 UK CX Decision-Makers Guide
The 2020 UK Customer Experience Decision-Makers’ Guide is based on 200+ surveys with UK businesses, and…
Contact Centre Scheduling: Time To Try Something New?
Contact Centre scheduling efficiency: time to try something new? Managing your contact centre capacity while adjusting…
Multi & Omni Channel Contact Centres. What’s The Difference?
Multichannel, Omnichannel… How to tell the difference? The terms multichannel and omnichannel contact centres are readily…
COVID-19 Accelerating Work Changes for Contact Centres
Calabrio Study Finds That the Pandemic is Accelerating the Evolving World of Work for Contact Centres…
Webinar: The Voice of Your Brand in the Digital Contact Centre
The Voice of Your Brand in the Digital Contact Centre Thursday June 25th 2020 – 4:00…
The Post Pandemic Contact Centre Will Never be the Same
The Post Pandemic Contact Centre Will Never be the Same – Mark Walton, CEO at Sensée,…
CCMA Appoint Ex-Ipsos MORI Director as Research Director
The CCMA has announced the appointment of a Research Director, Stephen Yap. Stephen will support the…
Tips for Moving Your Contact Centre to the Cloud
Moving Your Contact Centre to the Cloud – Six Tips to Ensure Success Jeremy Payne, VP…
UK Workers Claim To Be More Productive At Home
UK workers claim to be more productive at home according to research conducted by Jabra –…
Connecting Wales – The Cloud Based Contact Centre platform
The Vale of Glamorgan Council has written to every council chief and public sector body in…
3 Winning Strategies for Effective Employee Engagement
3 winning strategies for effective employee engagement – As contact centres evolve as a result of…
Change at the top at the CCMA
The CCMA has announced that Ann-Marie Stagg is stepping back from her role as Chief Executive…
Contact Centre Outsourcing – Time to take a closer look
Contact Centre Outsourcing – Time to take a closer look Matthew Sims, Director of 4T4 Consult,…
Contact Centres Establish New Normal of Home-Working
New research reveals how UK contact centres could establish a ‘new normal’ of home-working, with major…
Now is the Time to Review COVID-19 Tech Decisions
FourNet advises contact centres ‘now is the time’ to review COVID-19 tech decisions – ‘New normal’…