The CCMA UK (Call Centre Management Association) is pleased to announce that nominations for the 23rd…
Category: – Company Info
The 2018 UK & US Customer Experience Decision-Makers’ Guides
The 2018 UK & US Customer Experience Decision-Makers’ Guides – ContactBabel The 2018 CX Decision-Makers’ Guides…
Benchmarking Study of UK Customer Contact Operations
The largest HR & operational benchmarking study of UK customer contact operations is now available, giving…
The 2017-18 UK Contact Centre Decision-Makers Guide
The 15th edition of “The UK Contact Centre Decision-Makers’ Guide” – the UK’s largest study of…
ECCCSAs Prove Position as Biggest Contact Centre Awards
• Over 1,000 people will be at the ECCCSA Awards Dinner • The ECCCSAs are the…
Empower your teams with the right headset solution
Get best-selling headsets from Jabra Empower your teams with the right headset solution Teams holding customer…
Discover How To Unlock The True Power of Conversation
Jabra believe that technology should adapt to people, not the other way round. Empowering people with…
Your Customers Are Calling…. But Who’s Answering?
Your Customers Are Calling…. But Who’s Answering? asks Holger Reisinger of Jabra With consumers now firmly…
Content Guru Gartner Magic Quadrant for Contact Centre as a Service
Content Guru Positioned as a Challenger in the 2017 Gartner Magic Quadrant for Contact Centre as…
White Paper: Are you a Customer Service Leader or Laggard?
New White Paper – Are you a Customer Service Leader or Laggard? A leader’s perspective on…
CCMA Announce Forthcoming Training Events
The CCMA have announced their forthoming schedule of contact centre training events. Managing a Webchat Team…
Jabra Announces New Headset Cashbacks Promotion
Jabra announces new Cashbacks promotion – Offers on professional headsets to provide UK and Ireland-based customers…
Fiona Bruce to host ECCCSAs November 2017
Fiona Bruce, journalist and presenter, will be hosting the European Contact Centre and Customer Service Awards…
4net Technologies Support Children with Cancer
4net Technologies support John Jones’ walk to raise funds for children with cancer 4net Technologies are…
Content Guru & Webhelp Customer Engagement Partnership
Content Guru has entered into an important new partnership with leading global customer experience expert, Webhelp.…
Venue Validates ECCCSA Position as Largest Awards
Venue validates ECCCSAs’ position as largest Contact Centre Awards in the sector – Largest venue to…
Jabra – The 6 Rules for Mastering the Art of Conversation
6 Rules for Mastering the Art of Conversation – Peter Hartmann Jabra Conversations are the lifeblood…
Britannic Technologies – Convergence Summit 2017
Britannic Technologies – Convergence Summit 2017 Join 300 UK technology and business leaders at Convergence Summit…
Raising The Profile of North East Contact Centres
Raising the profile of the North East contact and shared services Contact centre professionals collaborate to…