UK National Contact Centre Awards Winners Announced at Extraordinary Virtual Awards Ceremony – Winners include Sage,…
Category: – Company Info
Content Guru Contact Centre as a Service Solutions Award
Content Guru Commended by Frost & Sullivan for Offering Superior Customer Engagement with its Advanced Contact…
The UK Contact Centre Decision-Makers’ Guide
With insights built on hard data, the 18th annual edition of “The UK Contact Centre Decision-Makers’…
FourNet – One of the top 100 Tech Companies in Britain
FourNet – one of the top 100 tech companies in Britain – Prestigious ranking in Sunday Times 20th Anniversary League Table The award-winning cloud…
Jabra launch Speak 750 – Professional speakerphone for the New Normal
Jabra, the leader in personal sound as well as office solutions, announces the next model in…
Content Guru Announces Integration with Microsoft Teams
Content Guru announces new integration with Microsoft Teams Content Guru, the leading cloud communications provider, has…
Six Trends That are Transforming the Contact Centre
Research from CCMA and Puzzel reveals six trends that are transforming the contact centre industry Six…
Business Systems (UK) Ltd Awarded Supplier Place on SPARK DPS
Business Systems (UK) Ltd Awarded Supplier Place on SPARK DPS Business Systems, a leader in voice…
Take your Organisation Virtual for long-term Flexible Working
5 Tips to taking your contact centre or organisation virtual for long-term flexible working Nigel Dunn, Managing…
Add Value to Customer Experience with your Contact Centre
Add Value to CX with your Contact Centre – 89% of companies expect that customer experience…
Implement a Preventative Customer Engagement Strategy
How to implement a ‘preventative’ customer engagement strategy in your contact centre There is a tendency…
Mastering the Art of cost-saving in Customer Service
Mastering the art of cost-saving in customer service – As lockdown continues to ease, it pays…
Ways to Embrace the Evolving World of Remote Work
3 ways to embrace the evolving world of remote work – Contact centres should look to…
European Contact Centre and Customer Service Awards
Just three weeks until the deadline – On Friday 28th August the opportunity to participate in…
5 reasons to implement integrated email ticketing in contact centres
5 reasons to implement integrated email ticketing in contact centres Jamie MacSween of Puzzel shares his…
Is Your Contact Centre Listening to Vulnerable Customers?
is your contact centre listening to your vulnerable customers? Steve Murray, solutions director at IPI Covid-19…
Customer Engagement Sees Decline During COVID-19 Lockdown
Customer engagement saw dramatic decline across the economy during COVID-19 lockdown, according to research from Content…
5 Steps to Success in Remote Onboarding in Contact Centres
Remote onboarding – 5 Steps to Success Recruiting and onboarding new staff in line with social…