Research from CCMA and Puzzel reveals six trends that are transforming the contact centre industry Six…
Category: – Company Info
Business Systems (UK) Ltd Awarded Supplier Place on SPARK DPS
Business Systems (UK) Ltd Awarded Supplier Place on SPARK DPS Business Systems, a leader in voice…
Take your Organisation Virtual for long-term Flexible Working
5 Tips to taking your contact centre or organisation virtual for long-term flexible working Nigel Dunn, Managing…
Add Value to Customer Experience with your Contact Centre
Add Value to CX with your Contact Centre – 89% of companies expect that customer experience…
Implement a Preventative Customer Engagement Strategy
How to implement a ‘preventative’ customer engagement strategy in your contact centre There is a tendency…
Mastering the Art of cost-saving in Customer Service
Mastering the art of cost-saving in customer service – As lockdown continues to ease, it pays…
Ways to Embrace the Evolving World of Remote Work
3 ways to embrace the evolving world of remote work – Contact centres should look to…
European Contact Centre and Customer Service Awards
Just three weeks until the deadline – On Friday 28th August the opportunity to participate in…
5 reasons to implement integrated email ticketing in contact centres
5 reasons to implement integrated email ticketing in contact centres Jamie MacSween of Puzzel shares his…
Is Your Contact Centre Listening to Vulnerable Customers?
is your contact centre listening to your vulnerable customers? Steve Murray, solutions director at IPI Covid-19…
Customer Engagement Sees Decline During COVID-19 Lockdown
Customer engagement saw dramatic decline across the economy during COVID-19 lockdown, according to research from Content…
5 Steps to Success in Remote Onboarding in Contact Centres
Remote onboarding – 5 Steps to Success Recruiting and onboarding new staff in line with social…
Content Guru Named Supplier on Crown Commercial Service
Content Guru Named as a Supplier on Crown Commercial Service’s Spark Dynamic Purchasing System Leading cloud…
CCMA & Puzzel Partner To Study Evolution of the Contact Centre Industry
CCMA and Puzzel launch partnership to study the evolution of the contact centre industry The Call…
Lessons Learned: Preparing the Contact Centre for a Crisis
Lessons learned: preparing the contact centre for a crisis Martin Taylor, Deputy CEO at Content Guru…
How AI Can Deliver Improved CX in Your Contact Centre
How Artificial Intelligence (AI) can help deliver an improved Customer Experience in your Contact Centre Some…
The future of the Contact Centre Post COVID-19
The future of the contact centre post Covid-19 – Coronavirus has forced unprecedented change upon the…
Speechmatics and Puzzel Partner to Transform Customer Experiences
Speechmatics and Puzzel partner to transform customer experiences using any-context speech recognition Speechmatics, a UK leader in…