European Contact Centre and Customer Service Awards

Just three weeks until the deadline – On Friday 28th August the opportunity to participate in the European Contact Centre and Customer Service Awards will close for another year.


So much has happened in the last 12 months. Your teams have worked incredibly hard to continue to drive change and have a positive impact on your customer contact performance. They have adapted to a changing environment and shown great courage and strength.

It’s time to show them how proud you are, how great they are and how important the work that they do is. Why not nominate them for one of these awards:

Enter Today

Most Effective Improvement Programme

Improvements you made before the pandemic may have resulted in your business being better prepared. Or maybe you’ve implemented an improvement programme since that is already delivering results.

Most Effective Digital Customer Experience

Interacting with customers through digital channels is growing and has seen significant growth in recent months. Whether your engaging through social media, webchat or messaging, what have you done recently that has delivered success?

Best Customer Engagement Initiative

Engaging with customers is what you do, so how good are you? If you are delighted with what your team has achieved through a specific initiative, then now is the time to show your appreciation.



To enter the European Contact Centre and Customer Service Awards or for additional information Click Here

In its 20th year, the European Contact Centre and Customer Service Awards (ECCCSAs) is the longest running and largest awards programme in the customer contact industry. The awards recognise organisations across Europe that are leading the way in delivering exceptional service to customers.

Highly regarded for its robust judging process, the ECCCSAs honour organisations that value their people, continually innovate to improve the customer experience, and operate efficiently and effectively.

Being an ECCCSA winner is a prestigious accolade that has proven to raise the profile of the contact centre operation, its capabilities and its stars.

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