Majority of UK businesses now using an office collaboration tool Enghouse Interactive survey reveals 57% of…
Category: – Company Info
How to Boost Customer Experience in the Utility Sector
How to Boost Customer Experience (CX ) in the Utility Sector – CX: It’s time to…
Test your CX knowledge by Entering Calabrio Big CX Quiz
It’s time to test your CX knowledge by entering the Calabrio Big CX Quiz Delivering a…
Contact Centres Require Human Touch to Function in Hybrid World
Contact centres require human touch to function in a hybrid world, new research reveals Contact centre…
ContactBabel: The UK Contact Centre Vertical Markets Report
The UK Contact Centre Vertical Markets” series of reports gives hard data on what’s happening in…
Calabrio Unlocks Voice of the Customer with CXI Solution
Calabrio Unlocks Voice of the Customer Business Intelligence that fuels the Modern Enterprise with Newly Launched…
FourNet given ‘outstanding’ star-rated status by staff
FourNet given ‘outstanding’ star-rated status by staff – Tech firm becomes one of the best companies to work for in Britain FourNet has become one…
Gin & Rum Tasting with Calabrio & The Little Gin Co.
Claim your spot! Gin & Rum Tasting via Calabrio and The Little Gin Company April 29th…
Preparing for life after COVID-19 – Starting with your employees
Preparing for life after COVID-19 – Starting with your contact centre employees The global pandemic has…
Homeworking is Here To Stay Say Top UK Contact Centres
Homeworking is here to stay say top UK contact centres – New survey paints positive picture…
Ventrica Appoints New Marketing & Comms Director
Ventrica appoints Katherine Brown as Marketing & Communications Director to support global growth plans, marketing strategy…
UK National Contact Centre Awards 2021 Nominations Close
Industry recognises colleague achievements as UK National Contact Centre Awards 2021 nominations close with significant growth…
Be Part of the Big Calabrio Customer Experience Quiz
Customer Experience (CX) makes the world go round. But how much do you really know about…
Housing Provider Long-Term Partnership with FourNet
Housing provider builds long-term partnership with FourNet Lincolnshire Housing Partnership chooses FourNet to accelerate digital transformation…
Why Contact Centre Staff wellness matters more than ever
Feeling Frazzled – Why Contact Centre Staff wellness matters more than ever by Jeremy Payne, International…
Contact Centre Agents Feel ‘Let Down’ by Lack of Information
Majority of contact centre agents feel ‘let down’ by lack of information when handling customer enquiries,…
Contact Centre Report: Cloud is Here. What’s Next?
Nearly Three-Quarters of Contact Centres That Moved to The Cloud Did So During the Pandemic. Here’s…
Thoma Bravo Announces Strategic Acquisition of Calabrio
Thoma Bravo Announces Strategic Acquisition of Calabrio to Accelerate Company’s Cloud-first Customer Experience Growth Acquisition from…
Making the Move to Cloud in Contact Centres
Making the move to cloud in contact centres: 3 key questions to ask – As organisations…