Is your contact centre ready for Black Friday? With great bargains comes the potential for a…
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Phoning Contact Centres has Replaced face-to-face
For two in five UK consumers, the telephone has replaced face-to-face interactions during the pandemic 41%…
Look Forward Not Back: Future-Proof your Contact Centre
Look forward not back: 4 ways to future-proof your contact centre – Heightened customer expectations are…
Take Part in a 3 Minute Contact Centre Headset Survey
Take part in a 3 Minute Contact Centre Headset Survey – Win Wireless Headsets – UK…
Calabrio Winners of Analytics Competition and ONE Award
Calabrio Spotlights Winners of Analytics Competition and ONE Awards at Virtual Customer Conference Calabrio, the customer…
Calabrio Unveils New Era of WFM & Customer Engagement
Calabrio Unveils New Platform for a New Era of Workforce and Customer Engagement designed for the…
Take Part in the Contact Centre Decision-Makers’ Guide
2020 is seeing massive changes to UK contact centres. But what do they mean for the…
Content Guru Martin Taylor Named Among UK Business Leaders
Co-Founder and Deputy CEO at Content Guru, Martin Taylor, is Named Among UK’s Top 50 Most Ambitious Business…
The New Era of the Contact Centre Post Covid
The new era of the contact centre – Richard Farrell, Chief Innovation Officer at Netcall The…
5 benefits of an Effective Contact Routing Strategy
5 benefits of an effective contact routing strategy within the contact centre – Steve Murray, Solutions…
Productivity: the new priority for your employee
Productivity: the new priority for your employee Nigel Dunn, Managing Director, Jabra EMEA North To thrive…
Jabra & HP Collaborate on One-Stop Meeting Solution
Jabra and HP collaborate on one-stop solution for meeting room needs in the ‘new normal’ The…
Five9 Receives Customer Experience Innovation Award
Five9 Receives 2020 Customer Experience Innovation Award from CUSTOMER Magazine Five9 Workflow Automation honored for improving customer…
CCMA Academy Autumn Contact Centre Training Events
Mental Health Awareness for Contact Centre Managers Looking after employee mental and physical health at work…
Unlock the Intelligence Buried in Your Contact Centre with Analytics
Business Systems/Calabrio Present: Unlock the Goldmine of Intelligence Buried in Your Contact Centre with Analytics Are…
Jabra launches New Q4 Cashback Promotion
Jabra launches new Q4 cashback promotion – Quarterly offers on professional audio devices to provide UK…
Finalists announced For Largest Contact Centre Awards
ECCCSA 2020 Finalists announced as the largest contact centre awards see a 23% uplift in entries…
Cognosante Chooses Content Guru Cloud Solution
Content Guru, global leader in cloud contact centre solutions, has announced that Cognosante, major public sector…
Contact Centres Supporting The Retail Shift Online
Success beyond voice: Contact centres supporting retail shift online As the nation continues to overcome the…