Digital transformation in the contact centre – Is there a millennial skill gap? By Nigel Dunn,…
Category: – Company Info
AboutMatch To Provide One-Stop Shop For Contact Centres
Leading industry analyst joins AboutMatch to provide one-stop shop for UK contact centres AboutMatch is the…
UK National Contact Centre Awards – Toolkit
Download the 2019 UK National Contact Centre Awards Toolkit and watch the Webinar recording The CCMA…
UK National Contact Centre Awards – Register for Webinar!
UK National Contact Centre Awards 2019 If you want the best chance of getting your written…
CCMA Celebrates 25 Years As Advocates of Contact Centre Industry
CCMA celebrates 25 years as advocates of the contact centre industry “2019 is predicted to be…
Heat Mapping Contact Centres Is Reality with Digital Headsets
“Heat Mapping” Noisy contact centres is reality with New Digital Headsets according to Holger Reisinger of…
Nominations for Contact Centre Awards Now Open!
The UK National Contact Centre Awards, organised by the CCMA, are the longest established and largest…
Content Guru Secures FSQS Accreditation
Cloud contact centre solution provider Content Guru is now fully registered on the FSQS supplier qualification…
ECCCSA Raises Over £6k for JDRF at Contact Centre Awards
ECCCSA18 raises over £6k for JDRF as the contact centre industry continues to celebrate – European…
UK National Contact Centre Awards 2019 Nominations
UK National Contact Centre Awards 2019 Open for Nominations on 10 December – Nominate individuals and…
Content Guru: brain® Artificial Intelligence Symposium
Content Guru Presents: brain® Artificial Intelligence Symposium Content Guru will be holding the brain® Artificial Intelligence…
Financial Growth See Jabra Continue To Add New Talent
Driving forward: strong financial growth sees Jabra continue to add new talent Jabra, the sound specialist,…
Sabio Strengthen Digital with FlexAnswer Acquisition
Sabio strengthens its Digital offering with acquisition of flexAnswer Solutions – Addition of Virtual Assistant technology…
Customer Engagement set to get smarter in 2019
CX solutions leader Sabio expects there to be an increased focus on AI, Augmented Human Interactions…
55% of Contact Centres Expect Lower Live Calls
55% of UK contact centres expect lower live call volumes in 2019 Although live telephony stated…
Contact Centre Network Northern Ireland Awards
Contact Centre Network Northern Ireland (CCNNI) host inaugural industry awards Contact Centres from across the industry…
Content Guru Become Call Centre Management Association Partner
Content Guru, the leading European cloud contact centre and customer engagement technology provider, has entered into…
Your Chatbot Still Needs the Human Touch
Your chatbot still needs the human touch in the contact centre according to Matt Dyer, Head…
UK Insurance Contact Centres See Rise in Email Volumes
UK insurance contact centres see rise in email volumes with 94% of UK insurers expect to…