UK National Contact Centre Awards Winners Announced

– Winners announced at a gala dinner at The Brewery in London last night (15 May)

– The industry’s largest award programme in the UK attended by 730 industry professionals

– In its 23rd year, the awards are the UK’s longest running awards programme in the industry

– Winners were presented their trophies by Ashley Banjo, dancer, actor, TV personality and creator of Britain’s Got Talent winning street dancers Diversity

Last night (15th May) the winners of the UK National Contact Centre Awards were announced to a full house of over 700 industry professionals at The Brewery in London.

Industry leaders from Sky, Metro Bank, McDonalds Restaurants and First Source were crowned winners of the Contact Centre Manager of the Year for large, medium, small and outsourced respectively. They were delighted to receive their award from Diversity star and TV personality Ashley Banjo.

Ann-Marie Stagg, Chief Executive at the CCMA (Call Centre Management Association) said,

“It was an inspirational, and emotional evening,”

“Seeing individuals in our industry be recognised by their peers for the incredible work they are doing to raise standards in customer service is at the heart of our annual awards programme.”

An emotional Utilitywise team said, “Winning this award tonight means the world to us. The whole evening was perfectly paced, professionally organised and we were made to feel very special.”

The team from Metro Bank said, “What a fantastic night! Everything about the whole evening was amazing. It makes us so proud to be here and to have one of our team recognised.”

Tesco Bank picked up four awards on the night including Gold for Complaints Manager of the Year. AXA Insurance also walked away with four wins including Gold for Support Team of the Year and Outbound Team Manager of the year.

Lisa Daisley, Head of Sales Operations at Sky, (Pictured Centre) said,

“To collect Gold for Contact Centre Manager of the Year has left me beyond proud. Huge thanks to each and every one of my team as without them this would not have been possible.

Thanks to Ann-Marie Stagg for a superb evening.”

The awards have a strong reputation in the industry for the robustness of its judging process which includes face-to-face interviews with every shortlisted nominee and visits up and down the country by a panel of experienced industry professionals.

“The judging process commands a lot of time and resources, but it’s a commitment we are happy to make to ensure that we seek out and recognise the right role models,” said Ann-Marie.

Other winners on the night included Molson Coors for Best Employee Recognition Programme, Air France for Most Effective Homeworking Programme and Barclaycard for Best Learning and Development Programme.

2018 Winners – Individual Awards

Contact Centre Support ManagerGlyn CollinsOmbudsman Services
Customer Relations ManagerNicola GavinTesco Bank
Resource Planning ManagerNick UptonVentrica
Quality Manager Christian HarveyFidelity International
Business Improvement ManagerSarah WilsonSolicitors Regulation Authority
Team Manager – Rising StarChristina Wood Agria Pet Insurance
Team Manager – OutboundNicki WoolfAXA Insurance
Team Manager – Multi-channel Andrew Downey Sage UK
Team Manager – SalesEuan CurrieVirgin Media
Team Manager – ServiceTom BennettWescot
Contact Centre Manager – OutsourcedJonny AutonFirst Source
Contact Centre Manager – Medium Pavan SharmaMetro Bank
Contact Centre Manager – LargeLisa DaisleySky

Team Awards

Most Effective Health and WellbeingUtilitywise
Most Effective Homeworking ProgrammeAir France
Most Positive Impact on the CommunityReassure
Best Employee Recognition ProgrammeMolson Coors
Best Apprenticeship ProgrammeKnowhow
Most Effective Recruitment ProgrammeBGL Group

Organisation Awards

Contact Centre Support Team – ColleagueAXA Insurance
Contact Centre Support Team – CustomerEpos Now
Contact Centre Operational Support TeamSwinton insurance
Social Media Team Severn Trent
Webchat TeamSky
Learning and Development TeamBarclaycard

Additional Information

For additional information on the UK National Contact Centre Awards Click Here

For additional information on the CCMA Click Here